Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Coople (UK) Ltd Full time

**Inbound Customer Service Advisor - work from home opportunity - many benefits** We have an exciting full-time, permanent opportunity to work as an Inbound Customer Service Advisor in Edinburgh All training is provided and paid for. We are recruiting on behalf of our client, a global leading provider of business process solutions. This Inbound Customer Service Advisor role has many benefits and career progression opportunities for you. Join our growing team of customer service advisorstoday **What benefits can you expect?** - Earn £21,500 per annum, with a permanent employment contract. - Opportunity to work from home after 12 weeks. - 21 days holiday - increasing 1 day per year of service up to 25 days (plus 8 days bank holiday allowance). - Refer a friend scheme - earn £1,000 for each successful referral. - Health Shield Healthcare plan (which includes cashback on lots of day-to-day medical expenses) and Employee Assistance Programme. - Full training provided and paid for. - Overtime and bonus incentives. - Perks and discounts scheme. - Learning and development opportunities to help you progress in your career. - Great working environment in which you can flourish from day one **Responsibilities of an inbound customer service advisor**: - Establishing the consumer’s ability to pay. - Contacting consumers to put in place tailored solutions to enable them to address their debt situation bearing in mind their financial well-being. - Handling general file queries. - Sending out financial statements, evidence and response packs. - Working with vulnerable consumers in line with the firm’s policies and procedures. - Negotiating re-payments and settlements. **What are we looking for?** As an inbound customer service advisor, you will be expected to have: - Minimum 6 months experience in a customer service or contact centre role. - People skills and confidence in your PC skills - Microsoft Outlook, Word and Excel. - A positive "can-do" attitude, strong service ethic, and a passion for people. - The ability to handle challenging calls, with resilience and determination. - English and mathematics to a satisfactory level. - Knowledge of Anti-Money Laundering (desirable) - Collections experience in a consumer environment (desirable) **Salary**: £21,500 per annum. **Hours**:Work 37.5 hours per week. Must be available for shifts between 8am - 8pm Monday to Friday. You will be required to work one full weekend a month, consequently you will receive days off during the week. **Training**: Full training provided and paid for. **Location**: Edinburgh, EH1. **Start**: 5th September. **About Coople**: We’re one of Europe’s largest on demand, flexible staffing platforms with over 5,000 hiring companies and 200,000 registered workers. Our mission? We’re here to change how the world works through technical innovation, matching and connecting ambitious workerswith flexible part-time and full-time work across the hospitality, office, events, retail, and logistics sectors.

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