Customer Service Advisor

2 weeks ago


Edinburgh, United Kingdom Staffline Branches Careers Full time

Permanent job opportunityWe are seeking a customer-focused Customer Services Advisor to join our client's growing team based in Edinburgh. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.The salary is £25,142 per annum, plus bonusThis is a full-time role working fixed shifts and the hours of work are:8:30am to 5pmMonday-Friday Full-timeFree car parking on siteUniform providedTraining providedPerformance related bonus In your role as a Customer Service Advisor: Making daily calls in accordance with the call diary to generate repeat ordersManaging incoming calls, emails, and chats, ensuring high customer satisfaction.Resolving customer issues efficiently and empathetically.Growing and developing new and lapsed accountsUpsellingMaintaining accurate records of customer interactions using CRM systems.Consulting with internal teams to follow up on customer requests.Identifying opportunities to improve customer service processes.Ensuring compliance with company policies and data protection regulations To be considered for the role of Customer Service Advisor: Previous experienc...



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