Inbound Call Centre Operator
6 days ago
As a Call Centre Representative, you will be the first point of contact for customers, handling inbound and outbound calls to provide assistance and information.
**Duties**:
- Communicate with customers via telephone to address inquiries and resolve issues
- Perform data entry to update customer records accurately
- Utilise phone etiquette to ensure positive customer interactions
- Upsell products or services where appropriate
- Analyse customer needs to offer tailored solutions
**Requirements**:
- Proficiency in English
- Strong data entry skills
- Ability to communicate effectively over the phone
- Familiarity with analysing customer requirements
Pay: From £24,432.00 per year
Additional pay:
- Bonus scheme
- Commission pay
**Benefits**:
- Free parking
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Edinburgh, EH1 3LH: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 01/10/2024
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