Inbound Call Centre Operator

6 days ago


Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

As a Call Centre Representative, you will be the first point of contact for customers, handling inbound and outbound calls to provide assistance and information.

**Duties**:

- Communicate with customers via telephone to address inquiries and resolve issues
- Perform data entry to update customer records accurately
- Utilise phone etiquette to ensure positive customer interactions
- Upsell products or services where appropriate
- Analyse customer needs to offer tailored solutions

**Requirements**:

- Proficiency in English
- Strong data entry skills
- Ability to communicate effectively over the phone
- Familiarity with analysing customer requirements

Pay: From £24,432.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Free parking
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edinburgh, EH1 3LH: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 01/10/2024


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