Customer Support Specialist
2 weeks ago
**Competitive starting salary**
**Hybrid working environment (after probationary period)**
**32 days paid holiday (including public holidays)**
**No dress code**
**Dynamic, young environment**
**Training, development and good tools**
We are seeking someone with the right stuff to become part of a fast growing team based in central Bedford.
**About Us**
We are a SaaS scale-up based in Bedford. We provide software for the asset and automotive industries.
**About You**
Fired up with enthusiasm for amazing customer service, you are ready to become part of a team who are committed to serving their customers with top-quality solutions and excellent service. You will be responsible for supporting the customer success and product teams.
Day to day duties will include:
- Answering customer support tickets/live chat and liaising with customers
- Creating and managing customer documentation on our custom platform
- Writing online user guides
- Participating in customer success meetings (both remotely and on customer site)
Most importantly, you will be partly responsible for maintaining our excellent reputation. We are a young company so you will need to be ambitious, flexible, trustworthy, hungry for success and a self-starter.
In return we will give you great tools, a relaxed working environment and exposure to a wide range of experiences which will allow you to develop the skills necessary for a successful career with us. We will give you the chance to become a key member of the organisation and if expectations are consistently met, you can look forward to flexible career development in a number of possible avenues.
**Essential**
- An aptitude for and a belief in the importance of customer service
- Excellent written communication
- Excellent verbal communication
- 5 GCSEs grade A* - C or equivalent
- Self-starter
- Intellectually curious
- IT literacy
**Desirable**
- Experience of financial services
- Full UK driving licence
**No agencies please.**
**Job Types**: Full-time, Permanent, Graduate
Pay: £22,500.00-£27,500.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bedford: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
**Location**:
- Bedford (preferred)
Work Location: In person
Application deadline: 27/09/2024
Expected start date: 04/11/2024
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