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Treatment Coordinator

2 weeks ago

London, United Kingdom Forest & Ray - Dentists, Orthodontists, Implant Surgeons Full time

We are seeking an enthusiastic and experienced Treatment Coordinator / Dental Receptionist to join our team at Forest and Ray Ltd in Holborn, Central London.

Forest and Ray is a fully private dental practice committed to provide the best possible patient care in General Dentistry, Orthodontics, Implantation & Dental Surgery.

**DUTIES AND RESPONSIBILITIES**:

- Provide a warm and polite welcome to all patients
- Deliver a high-quality and efficient reception service to the clinic
- Schedule appointments for new and existing patients
- Liaise with other departments to ensure a smooth patient journey
- Have a good working knowledge of all services including packages and price
- Prepare, explain and follow up treatment plans
- Achieve consistently high levels of treatment acceptance and contribute to reach a high conversion rate

**REQUIREMENTS**:

- Excellent verbal and written communication skills
- Previous customer service or receptionist experience
- Active listening and understanding patient's needs
- Dental sales / ethical sales experience
- Good attention to detail, organisational and problem solving skills
- Ability to work in a fast-paced, busy work environment and to stay calm under pressure
- IT Literate
- Ability to work individually as well as a part of a team

**BENEFITS**:

- Competitive salary
- Friendly, multinational team
- Opportunities to further your skills through professional courses and events
- Monthly bonuses based on performance (paid monthly)
- Discounted dental treatments (after the probationary period)
- Flexible worktimes

**Job Types**: Full-time, Part-time

**Salary**: £11.80-£14.00 per hour

**Benefits**:

- Company events
- Employee discount
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Dental receptionist: 1 year (required)

**Language**:

- Hungarian (preferred)
- Italian (preferred)
- Polish (preferred)

Work Location: In person