IT Service Desk Manager

1 day ago

London, United Kingdom People First Full time

**Ref: 21875**

**Your New Job Title**: IT Service Desk Manager-Banking

**The Skills You'll Need**:English fluent. Solid IT Service management experience within banking.

**Your New Salary**:Up to £65k

**Location**:Central London

**Reporting To**:Deputy Head of Fintech

**What You'll be Doing Each Day**:

- Assist the Deputy Head of Fintech in the management of desktop environment and the successful delivery of relevant IT actions, initiatives, and projects.
- Supervise and report targets and service levels. Improve service effectiveness and efficiency.
- Improve and develop the reputation of the IT Helpdesk within the business.
- Acting as the owner of the service desk and to process the BAU change and service desk request from users.
- Manage day-to-day IT checks and operational procedures according to defined standards processes and procedures.
- Acting as 3rd level engineer troubleshooting and management of issues with the end user environment include laptop, desktop, thin client and mobile estate; Manage and own desktop support escalations at all levels.
- Keep stakeholders and users informed through open, clear, timely and key communications in relation to key IT systems and controls, as appropriate.
- Mentor desktop support team members, supervise, measure the team’s performance and output to deliver results.
- On call service for incident management.
- Budget and invoice management and other works assigned by line manager.
- Conduct formal and documented business Service Reviews.
- As required, establish good working protocols with the Head Office teams, as appropriate, to complete relevant tasks;
- Identify, report and escalate material risk events, including conduct risk events and conflicts of interest, or losses to the Head of Department;
- Proper use of the Bank’s IT systems and data, particularly personal data, in accordance with the IT Security Policy and the Data Protection Policy and any applicable departmental procedures;
**The Skills You'll Need to Succeed**:

- Strong communication and negotiation skills in English (Mandarin preferred)
- Minimum 5 years relevant work experience
- Demonstrable ability to lead the team and work effectively as part of a team.
- Educated to degree level.

**Desired but not essential**:

- Experience of supporting banking systems (front office, middle office and back office system)
- Banking environment working experience preferred
- Network, storage Management

**Job status**: Permanent

**Start date**: ASAP

Please follow us on Linkedin: people-first-team-china

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