IT Service Desk Team Lead

1 day ago


London, United Kingdom Just IT Full time

Are you an experienced IT Service Desk Team Lead? Do you have experience managing and leading a busy service desk?
About the Company
Our client is a well-established wealth management firm based in Central London. They are a global leader in their field and have made a large acquisition recently, so they are continuing to grow.
Position Overview

**Responsibilities**:

- Manage team resources, shifts and absence.
- Manage staff on a day-to-day basis.
- Perform staff appraisals and monthly performance reviews.
- Ensure the team is meeting deadlines and responsibilities.
- KPI & SLA reporting.
- Escalation point, Triage and manage incoming service requests and incidents.
- Provide mentoring for new team members as required.
- Recruit, develop and train team members.
- Work with other team leads to ensure working relationships and process between teams are effective.
- Business Continuity management as backup for Manager.
Essential Skills and personal qualities
- ITIL or SDI SDM qualification required.
- At least 2 years' experience in leading a 1st and 2nd line Service delivery technical support team.
- Strong knowledge of Windows 10 and MS Office 2016/2019/O365 platforms.
- Strong knowledge of Active directory and IAM account setup processes.
- Experience with Service Now is beneficial.
- Experience with basic scripting and automation tools. (e.g. PowerShell)
- Experience working in the financial services sector considered beneficial.



  • London, United Kingdom Proactive IT Full time

    10368SR £45k - 55k per year + bonus + benefits Service Desk Team Leader We are working in partnership with a new customer of ours. They are a fantastic organisation, steeped in history in the financial services sector. ABOUT THE OPPORTUNITY We are looking for a Service Desk Manager to lead a team of circa 4 individuals providing a blend of Level 1 and...


  • London, United Kingdom Air IT Full time

    **Service Desk Team Leader** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...


  • London Area, United Kingdom Acora - IT, Cyber & AI Full time

    Job Title:Service Desk Team LeadContract Type: Permanent Full-TimeSalary:Negotiable DOEBenefits:Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance ProgrammeOffice Location/Working Policy:Onsite - London (5 days a week)Working Hours: What to wear:Smart CasualThe RoleAs the Service Desk Team Lead, you will...


  • London, United Kingdom Forman IT Full time

    One day per week in central London office required **What you'll be doing** The IT Service Desk Team Leader will supervise the day-to-day operations of the Service desk in conjunction with the Service Delivery Manager, ensuring customers receive the highest standard of customer service and that SLA's/ KPI's are met in line withagreed working practices. To...


  • London, United Kingdom Just IT Full time

    Are you looking for an exciting new role? About the Company A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technicalissues in a pressurised environment while...

  • Service Desk Manager

    2 weeks ago


    London, United Kingdom Just IT Full time

    Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...


  • London, United Kingdom Sysco Full time

    Job DescriptionExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis....


  • London, Greater London, United Kingdom Acora - IT, Cyber & AI Full time

    Job Title:Service Desk Team Lead Contract Type: Permanent Full-TimeSalary:Negotiable DOE Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite - London (5 days a week) WorkingHours:(Apply online only) What to wear: Smart CasualThe RoleAs the Service...


  • City Of London, United Kingdom Acora - IT, Cyber & AI Full time

    Join to apply for the Service Desk Team Leader role at Acora - IT, Cyber & AIJob Title: Service Desk Team LeadContract Type: Permanent Full-TimeSalary: Negotiable DOEBenefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance ProgrammeOffice Location / Working Policy: Onsite - London (5 days a...


  • London, United Kingdom Just IT Full time

    The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service desk duties, this role at times will involve hands-on user support across multiple channels – phone, email, instant...