Breakdown Team Customer Service Advisor

_Customer Service Advisor_
**Breakdown Team Adviser**

**RJ Lifts Group **is a Lift and Escalator maintenance company operating UK wide with a large network of engineers and technicians. We are based in Staffordshire and are looking for an Service & Breakdown Adviser to work within our Breakdown Support Team.

This is an excellent opportunity to join this fast-growing well-respected lift services company and would suit someone open to develop there skills in Customer Service, with a positive attitude to develop relationships with our customer base, and delivering a excellent customer journey. **Customer Service is Paramount to our Business.**

**Job Type**:Full-time

**Hours**:45.00 hours per week (42.5 Worked per week with 30 minutes unpaid lunch per day); worked between Monday to Friday between the hours of 7 am to 7 pm, Typically shifts of 08:00am to 17:00 pm.

**Holidays**: 22 days + ALL UK Bank Holidays (30 days holiday)

**'On Call' Phone Allowance**: £200 PCM supplement paid once trained, for covering the 'out of hours' call out phone. To be worked Friday to Friday on a rota system, increasing your salary to £2,400.00 Per Annum.

**We offer a range of fantastic benefits to our employees**:

- Overtime Opportunities
- Annual Events
- Company Phone
- Training and Development Opportunities
- We are an EOT, you will be part owner of a great company through a trust.
- Shares of the Company after 12-months service, no other Lift Company offers this
- Leadership succession planning opportunities for those wanting to grow and develop at a fast growing Independent Employee Focused and Driven Company.

**The main tasks are**:

- Dispatching engineers to client sites, using our internal telematics systems. A good knowledge of the UK and Ireland for locations is beneficial.
- Updating clients with updates, ETA's and daily reports.
- Maintaining secure, efficient and accurate digital filing systems.
- Taking messages where appropriate and ensuring these are recorded accurately and that SLA's met
- Being happy to be included in an out of hours call out phone rota, (Monday to Monday 10pm till 7am).
- Updating our internal systems with diary events to trigger calls and appointments to customers and/or producing documents/correspondence as required as all our customers has a wide range of needs and requirements to for fill.
- Maintaining an acceptable level of Industry and product knowledge by keeping up-to-date with developments across our business and customer network.
- Being able to work in a team
- Patience
- Ability to remain calm under pressure
- Friendly and tactful personality
- Knowledge of the UK, and ultimately an understanding of where Counties, Cities are within the United Kingdom
- Good timekeeping
- Open minded attitude
- Being able to handle difficult situations
- A commitment to providing good customer service
- Excellent telephone manner
- Strong written and oral communication skills
- Attention to detail
- Professional and responsible
- Focused and self motivated
- Patient and tactful
- Enthusiastic team player
- Keen to learn and progress
- Strong IT skills
- The ability to quickly and accurately enter information, produce documentation, and supply information
- Good numeric skills and capable of multi-tasking
- Looking to progress and build a career within a successful expanding organisation
- Minimum of 4 GCSE’s at Grade C and above, to include English and Maths

Pay: Up to £25,282.40 per year

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person