Customer Support Specialist

7 days ago

London, United Kingdom FinTech People Full time

FinTech People are supporting the UK's most exciting FinTech in recruiting for their Customer Support Team. This is a varied, challenging and interesting opportunity to work with an excellent management team, have autonomy in your role and build your skills and experience. We need the do-ers, the contributors and people who like getting things done together.

The customer support team is paramount to the success of the business and in this role, you will be responsible for the following:

- Work in a close knit team to build best in class customer service delivery
- media channels
- Observe and report on customer behaviour and trends to improve service
- Carry out onboarding / KYC checks for new customers
- Suggest and work on improvements to the customer journey and internal processes
- Contribute to projects and new business initiatives
Experience required:

- Customer operations / customer service experience within a FinTech or fast paced start up environment
- Excellent verbal and written communication skills
- Experience using ZenDesk is highly advantageous
- Understanding of regulated financial services businesses
- Quick to learn, be the first to volunteer and be able to solve problems quickly
Remote working with travel to the London office twice a month for team ideas sessions, round tables and social events.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Sick pay
- Wellness programmes
- Work from home
Schedule:

- Monday to Friday
Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)
**Experience**:

- customer service: 1 year (required)

  • Customer Experience Specialist

    5 days ago

    London, United Kingdom Fill Your Specialist Role Full time

    **Our Client is looking to hire a Customer Experience Specialist.** **Location**: London, The Speechmark (Hybrid working - defined below) **Salary**: Competitive plus bonus and company benefits **Hours**: 37.5 per week - Monday to Friday Becoming number one for customer experience is one of the key pillars within the Consumer Sales team. As a Customer...

  • Customer Support Specialist

    5 days ago

    London, United Kingdom Demolytic Full time

    **London** **United Kingdom** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...

  • Customer Support Specialist

    1 day ago

    London, United Kingdom The Cooper Companies Full time

    CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...

  • Customer Support Specialist

    3 days ago

    London, United Kingdom Nutrisense, Inc. Full time

    About the job Customer Support Specialist - London **Customer Support Specialist** Full-time (Weekend Shifts Included) **About Nutrisense** If you are a Customer Support Specialist looking for the challenge of operating in a fast-paced environment, please read on... We are a health tech startup with a mission to help anyone discover and reach their...

  • Customer Support Specialist

    2 weeks ago

    London, United Kingdom TRAACKR Full time

    Company Description Traackr is a global technology company with offices in San Francisco, New York, Boston, Paris, and London. Our influencer marketing platform enables brands to find, manage and analyze their influencer programs across all major social media channels. Our clients include L'Oréal, Samsung, Shiseido, and Google. We have fostered a culture...

  • Customer Support Specialist

    1 week ago

    London, Greater London, United Kingdom Brian Oak Limited Full time £25,000 - £40,000 per year

    Hiring Customer Support SpecialistA Brian Oak, we are looking for an empathetic and tech-savvy Customer Support Specialist to become the voice of our product and the hero for our users. You would not just be answering queries, you will be a critical part of our team, shaping the customer experience and directly impacting our growth.What You Will Do:Be the...

  • customer support specialist

    4 days ago

    London, Greater London, United Kingdom Sigma Consulting Group Full time £24,000 - £60,000 per year

    CUSTOMER SUPPORT SPECIALIST Location: London (Hybrid) (UK-based) Salary: £30,000 + Equity Department: Customer Operations Job Type: Full-Time About Zenrox Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. We ensure a seamless procurement experience through intelligent automation and...

  • Customer Support Specialist

    2 weeks ago

    London, United Kingdom PitchBook Data, Inc. Full time

    At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change. In just over a...

  • Customer Support Specialist

    2 weeks ago

    London, United Kingdom Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. **The Customer Support Specialist...

  • Customer Support Specialist

    2 weeks ago

    London, United Kingdom Gamma Telecom Full time

    **Role**:Customer Support Specialist** **Location**: Based in London, with flexibility to work from home. We are looking to bring on a Customer support Specialist to join our team on a permanent basis. This role reports to the Customer Support Team Leader and has two main areas of focus: - Supporting internal and external stakeholders to understand our...