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Lead Service Desk Coordinator

2 weeks ago


Kings Langley, United Kingdom Marketplace Technical Full time

**Lead Service Desk Coordinator**

**£35,000 (neg)**

**Kings Langley**

Our client an expanding group within the Construction industry are seeking a Lead Service Desk Coordinator to join the team.

They are seeking a dynamic and highly organized professional with a passion for delivering exceptional service in the UK Construction Industry

**Key Responsibilities**:

- Act as the primary point of contact between clients and the service desk team.
- Ensure a swift and effective response to inquiries and service requests.
- Maintain meticulous records of service desk activities and resolutions.
- Lead Technical Support Coordination:

- Provide essential administrative leadership to the technical team.
- Coordinate and optimize resources for client projects, ensuring flawless execution.
- Lead Service and Maintenance Contract Management:

- Take the lead in creating and managing service and maintenance contracts.
- Proactively monitor contract renewals and identify opportunities for upselling to enhance client relationships.

**Qualifications**:

- Sales, Business Administration, Service Management, or a related field.
- Proven experience in a lead role within service desk coordination, ideally in the UK construction industry.
- Exceptional organizational and multitasking skills.
- Outstanding communication and interpersonal abilities.
- Proficient in Microsoft Office Suite; familiarity with CRM systems is advantageous.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kings Langley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person