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HR Assistant Employee Relations

2 weeks ago

Birmingham, United Kingdom Mitie Full time

**Job Overview**:
**Assistant ER Advisor**

**Your new role**

You will be joining a team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.

This is a **hybrid role** normally 1 day per week in the office, (Bristol or Birmingham) with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies.

**What to Expect**
- Management of your own caseload of ER issues using your knowledge in ER and employment law, from receipt of a case through to its conclusion
- Provide HR advice in relation to HR policy, practices & procedures
- Utilise technology, including our case management system, to remotely deliver a quality service to our customers
- Handle inbound ER phone calls from our customers
- Exposure to a wide variety of contracts across many sectors, both public and private
- Be part of a wider customer service focussed People Support team, Mitie's central HR function

**What we are looking for**
- Employee Relations knowledge or keen interest in Employee Relations
- CIPD qualified or looking for the opportunity to be supported with your studies
- Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
- An understanding of HR systems would be an advantage.
- Keen interest in Employment Law.
- Strong understanding of and respect for confidentiality.

**Competencies**
- Curious thinker - has an inquisitive mind, researches and asks questions.
- Strong customer service focus, with excellent written and oral communication skills.
- Strong case management skills where there are competing priorities
- Well organised, with the ability to work to tight deadlines and excellent attention to detail.
- Ability to work well in a team and to work on own initiative.
- Coaching & influencing - uses different approaches and influencing techniques supported by logic, facts and key benefits.