Repairs Administrator

Overview:
We now have an exciting opportunity for a Repairs Administrator to join our Canning Town based social housing maintenance and repairs team on a full time permanent basis.

Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

**See our careers video for more information about working for Rydon**:
Job Purpose:
As Repairs Administrator you will be providing administrative support to our Repairs team in the execution of maintenance and repairs on a housing association contract. You will be based from our office in Canning Town, however we do operate a ‘hybrid working’ culture, and this means that some home working is possible.

This role will support our housing maintenance and repair team predominately in identifying, recording, and progressing cases of damp and mould. As repairs administrator you will be a key link between our operational team, residents and contractors to ensure the provision of a smooth and efficient service provision.

**Key responsibilities as Repairs Administrator include;**
- Raise, assess, triage and update reported cases of damp and mould.
- Support the surveyor in collating information, reports and updating records to ensure information is up to date.
- Refer relevant cases for further inspection or remedial work.
- Maintain accurate and detailed records on internal systems, building reports and case summaries where required.
- Liaise with tenants, internal teams and contractors to provide timely updates and ensure effective case resolution.

**What we can offer you as Repairs Administrator;**
- A competitive starting salary
- 25 days annual holiday.
- Holiday Purchase Scheme: Buy up to an additional 5 days holiday
- Pension Scheme: 4% contributory.
- Health Cash Plan: helping you spread the cost of essential healthcare
- 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
- Wellbeing and mental health champions readily available at work.
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
- Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
- Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
- Eye care vouchers and Free Flu Vaccinations
- Full training, ongoing coaching and support

This is a full time permanent position. Working hours are 40 per week, Monday to Friday, 8am to 5pm.

If you are looking for a varied and interesting role and want to join a diverse and growing company then we look forward to hearing from you.

Experience Required:

- Previous experience in a customer service or administrative role. Previous administration or helpdesk experience gained working for a maintenance contractor, property services or housing association would be highly desirable.
- Strong written and verbal communication skills.
- You will have excellent IT skills including experience using Microsoft Packages such as Word, Excel and Outlook.
- Excellent attention to detail and the ability to manage a busy and varied workload.

If you have the above experience we'd strongly encourage you to apply.

Additional Information:
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

For more details on our culture and what it’s like to work at Rydon, please click here