Finance Operations Officer

**Job reference number**:EM112

**Contract**: Permanent, full time, 35 hours per week

**Location**: Kings Hill based with hybrid working (optional one day per week working from home after training)

**Salary**: Up to £26,000 per annum (depending on experience)

We have an exciting opportunity for you to join our team as our Finance Operations Officer for Charities Aid Foundation (CAF). Our International Head office is based in Kings Hill, Kent where you will initially be based full time for training with the aim for hybrid working from home one day per week once fully competent in the role.

At CAF you will be joining an international workforce who are passionate about accelerating society’s progress towards a fair and inclusive future for all. We are people centred, driven by innovation and together we are building a leading great and safe place to work.

**What you’ll do**

At CAF, every one of us contributes to our impact, and as our Finance Operations Officer you too will play an integral part in what we do.

You will be an integral part of our award-winning team, which executes complex daily trades on behalf of our donors in a fast-paced environment along with the accurate allocation of all incoming monies**.**

As our Finance Operations Officer you will:

- Communicating effectively and clearly with the Private Client team, other internal customers and external parties to provide exceptional customer service through the prompt and accurate processing, preparation and/or recording of:

- All investment transactions, including settlement, for:

- Purchases, sales, transfers
- Dividends and interest
- Gifts of shares, including CREST transfers
- Monitoring incoming investment instructions to ensure trades are routed to correct 3rd party quickly and efficiently.
- Deal effectively with enquiries and tasks from internal customers including timely and effective responses and actions in respect of shared team mailboxes and CRM tasks.
- Perform first line checks on all investment instructions to ensure they are compliant with CAF policy in all areas.
- Allocating all bank receipts accurately and in line with KYC requirements and ensuring the prompt resolution of issues that arise
- Investigating and resolving differences in settlement amounts & dividend payments through independent problem solving, escalating to Senior Officer/Team Leader having completed an investigation with rationale.
- Reconciliation of control and suspense accounts, ensuring the prompt resolution of issues arising and liaising proactively with other departments for speedy resolution of queries
- Preparation of tax refund claims to HMRC accurately and ensure correct tracking.
- Calculation and processing of manual fees accurately
- Assist in full recording of all tasks linked to Key Performance Indicators
- Undertake training in new processes and methods, showing an ability to adapt easily and acquire new knowledge in order to carry out BAU
- To be proactive in the suggestion and development of new work processes and procedures, assisting with the implementation of solutions
- Able to communicate articulately to a high level whether verbal or written communication
- Taking ownership of work items and overseeing their resolution, ensuring high standards of quality are met
- General administration tasks as required

**Who you’ll be**

This role is for you if you have experience of working in Finance** **or have relevant transferable skills and are keen to make a difference to society. We are looking for:

- Previous experience of working in a finance environment
- Logical thinker that uses initiative
- Excellent level of numeracy
- Strong Microsoft word/excel experience
- Excellent attention to detail

**What’s in it for you**

At CAF you will receive:

- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

**Who we are**

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

**Diversity and inclusion**

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at a