Finance Operations Officer

**Finance Operations Officer**:
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**Job title: Finance Operations Officer**

**Job Reference: EM834**

**Contract: Permanent, Full Time 35 hours per week**

**Location: Kings Hill based with Hybrid working**

**Salary: £21,930 per annum**

We have an exciting opportunity for you to join our team as our **Finance Operations Officer** for **Charities Aid Foundation (CAF**). You will be an integral part of our award winning team, which **executes complex daily trades on behalf of our donors in a fast paced environment along with the accurate allocation of all incoming monies.** Our International Head office is based in **Kings Hill**, **Kent** where you will initially be based full time for training with the aim for hybrid working from home one day per week once fully competent in the role.

At CAF you will be joining an international workforce who are passionate about accelerating society’s progress towards a fair and inclusive future for all. We are people centred, driven by innovation and together we are building a leading great and safe place to work.

**In return for joining as our Finance Operations Officer you will receive**:

- Salary £21,930
- 6 weeks holiday plus bank holidays
- Excellent - on-going training programme
- Excellent pension scheme
- Private Health care cover
- Life assurance
- On-going learning and development
- Annual flu vaccination
- Employee Assistance programme to support your health and wellbeing
- CAF volunteering day
- Sodexo Discount Platform

**As our Finance Operations Officer your key responsibilities will include**:

- Communicating effectively and clearly with the Private Client team, other internal customers and external parties to provide exceptional customer service through the prompt and accurate processing, preparation and/or recording of:

- All investment transactions, including settlement, for:

- Purchases, sales, transfers
- Dividends and interest
- Gifts of shares, including CREST transfers
- Monitoring incoming investment instructions to ensure trades are routed to correct 3rd party quickly and efficiently
- Deal effectively with enquiries and tasks from internal customers including timely and effective responses and actions in respect of shared team mailboxes and CRM tasks
- Perform first line checks on all investment instructions to ensure they are compliant with CAF policy in all areas
- Allocating all bank receipts accurately and in line with KYC requirements and ensuring the prompt resolution of issues that arise
- Investigating and resolving differences in settlement amounts & dividend payments through independent problem solving, escalating to Senior Officer/Team Leader having completed an investigation with rationale
- Reconciliation of control and suspense accounts, ensuring the prompt resolution of issues arising and liaising proactively with other departments for speedy resolution of queries
- Preparation of tax refund claims to HMRC accurately and ensure correct tracking
- Calculation and processing of manual fees accurately
- Assist in full recording of all tasks linked to Key Performance Indicators
- Undertake training in new processes and methods, showing an ability to adapt easily and acquire new knowledge in order to carry out BAU
- To be proactive in the suggestion and development of new work processes and procedures, assisting with the implementation of solutions
- Able to communicate articulately to a high level whether verbal or written communication
- Taking ownership of work items and overseeing their resolution, ensuring high standards of quality are met
- General administration tasks as required

**Skills required of our Finance Operations Officer**:

- Previous experience of working in a finance environment
- Logical thinker that uses initiative
- Excellent level of numeracy
- Strong Microsoft word/excel experience
- Excellent attention to detail

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

Job Reference: EM834