Operations Administrator
4 days ago
**Job Role**: Operations Administrator (Day Shift)
**Department**: Operations
**Contract Type**: Permanent
**Salary**: £18,345 per annum
**Holiday**: 28 Days Pro Rata
**Pension**: NEST
**Hours Per Week**:36 and 24 Hour position available
**Working Pattern**: 12 Hour Shifts
The operations department operates 24 hours a day, 365 days a year on a two-shift system, 05.00 till 17.00 then 17.00 till 05.00.
The department provides a range of services which include being the first contact for warden clients, assisting Police, remote access control, CCTV and Alarm monitoring and dealing with incoming calls for G&A Security.
You must have approximately 1 year’s previous work experience of customer service, involving contact with the general public and have the ability to work as part of a team.
You must be a good communicator with strong observational and listening skills, be able to handle sensitive information and have a good understanding of the business needs.
**Essential Skills**:
- Strong organisational and administrative skills
- Proficiency in Microsoft Office and data management software
- Detail-oriented with strong analytical and problem-solving skills
- Ability to multitask
**Main Responsibilities**:
- Answering telephones and responding to customer requests and inquiries
- Answering access control requests
- Monitoring and responding to alarm activations
- Monitoring and responding to CCTV activations
- Managing and updating company databases
- Draft and mailing customer, supplier, and staff correspondence
- Organise events, scheduling meetings and making travel arrangements
- Managing the maintenance of office and facility equipment
- Monitor lone workers through the lone working software
- Providing administrative support to other departments or projects as needed
**Job Types**: Full-time, Part-time, Permanent
**Salary**: From £9.59 per hour
Schedule:
- 12 hour shift
- Day shift
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