Operational Support Administrator

Salary
- £22,940

Number of jobs available
- 2

Detail of reserve list
- 12 Months

Region
- North East

City/Town
- Darlington

Building/Site
- LAA Stephenson House, FLR 3, DL1 4WB

Grade
- AO

Organisation Grade for MoJ
- AO

Post Type
- Permanent

Working Pattern
- Full Time

Role Type
- Administration / Corporate Support

Job description

**The Public Defender Service**

The Public Defender Service (PDS) is a department of the Legal Aid Agency (LAA) that operates alongside private providers delivering a full range of quality, value for money services within the criminal defence market.

Informed by its participation in the market, PDS contributes credible and expert advice to the government on service and policy development affecting the sector and acts as a test-bed for innovation and quality improvements.

PDS operations provide a critical safeguard against market failure across England and Wales, thereby ensuring the LAA fulfils its statutory responsibility to ensure continuous access to justice.

**Job Summary**

Provision of an efficient and effective support function to the PDS.

**Key Responsibilities**:

- Provide high quality and timely Customer Service to internal and external customers, supporting the PDS at a National level;
- Champion Lexcel compliance, undertake quality checks and support the teams to deliver a quality service;
- Manage financial processes, to help ensure the PDS delivers the best value for money we can;
- Support our site leads with Facilities Management, Business Continuity and Health & Safety;
- Be an effective team member who works flexibly and collaboratively to deliver operational support;
- Contribute personally to the continuous improvement of PDS service and the development of PDS as a great place to work.

**Essential Criteria**:

- Excellent Microsoft Word and Excel skills
- Outstanding customer service and communication skills
- Experience of following processes, meeting deadlines and producing high quality work
- Ability to manage multiple activities
- Organisational skills
- Attention to detail
- Ability to multi task
- Motivated and able to work as a team and individually

**Our commitment to Diversity and Inclusion**

We are committed to diversity and inclusion and we positively promote flexible working, including job shares.

**Assessment approach**

**Application and Assessment Process**

The following behaviours will be assessed at the sift stage and must be demonstrated at level 1 - AO.

**Managing a Quality Service**

Gain a clear understanding of customers’ needs and expectations. Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Act to prevent problems by identifying issues, reporting them and providing solutions. Keep customers and all colleagues up to date with progress. Show customers where to access relevant information and support that will help them to use services more effectively.

**Delivering at Pace**

**Interview / assessment Process**

As well as the above behaviours, strengths and abilities applicable to the role will also be assessed at interview.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Additional Information

**Working Arrangements & Further Information**

**Flexible working hours**

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

**Support**
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.

**Working for the Civil Service**

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit