Customer Success Specialist

A great starting salary of £28,000 - £30,000
- Fully supported hybrid working, with a fantastic office based in White City
- Competitive pension, work perks & health scheme

**Company profile - Marketing Tech Firm**
In this Customer Success Specialist role in London, you will be joining an exciting MarTech firm using their direct-to-consumer Marketing tool to help businesses analyse and optimise their Marketing spend. This firm prides itself on the service it provides to its clients, not only giving them the tools to best analyse their Marketing spend, but the expertise to interpret the data and make informed decisions to cut waste and increase ROI. The business has already seen great success and works with major UK E-commerce brands.

**Job description - Customer Success Specialist**
In this Customer Success Specialist job, you will be liaising with clients in an Account Management capacity, helping them to discern insight and strategy based on the key performance metrics put together through the data science model. The role will be dynamic and varied, with the opportunity to rapidly progress in the Customer Success team, developing marketing and attribution expertise. Future opportunities to move departments (e.g. Product / Sales) will be available once you have gained the domain expertise required.

**Key responsibilities - Customer Success Specialist**
- In this Graduate Customer Success Specialist opportunity in London, your responsibilities will include:_
- Support and learn from Heads of Onboarding and Customer Success on matters specific to the firm’s clients
- Own and project manage client onboarding, including ensuring quality for customers
- Become a go-to expert in Marketing and the business's products, and provide ongoing client training on these
- Ensure the timely and successful delivery of solutions, according to customer needs and objectives
- Forecast and track key account metrics, identify, and help realise upsell opportunities; grow opportunities within the customer base, and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities.
- Continually strive to provide the best customer service possible and exceed expectations

**Job requirements - Customer Success Specialist**
- For this Graduate Customer Success Specialist role, you will need:_
- **Working knowledge of MS Excel **(formulas, pivot tables, macros ) and MS PPT
- You enjoy working with data; pulling reports & data analysis to get the best insights to our customers; experience with data visualisation is a plus
- Capable of producing high-quality presentation decks for client meetings, overall owner, and responsibility for getting contributors to provide content on time
- **Demonstrated interest or experience in Search or Social Marketing **(internships and contract work count), **Marketing experience** (Google Analytics), understanding of performance Marketing
- Effective verbal and written communication skills

**Benefits of the job - Customer Success Specialist**
- A great starting salary of £28,000 - £30,000
- Fully supported hybrid working, with a fantastic office based in White City
- Enrolment in the client’s Centre of Excellence - their new Learning & Development Programme
- Competitive pension, work perks & health scheme
- Weekly lunch and learn sessions alongside other social events (Friday drinks, board game nights)
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._