Customer Success Specialist

4 days ago

London, United Kingdom Alchemy Global Talent Solutions Full time

Alchemy is now collaborating with a rapidly expanding company with an exceptional social mission. The company offers an efficient digital mental health platform to assist 10 to 25-year-olds.

Our client seeks a motivated Customer Success Specialist to work within a small but expanding team to ensure the success of every customer.

Hybrid working with estimated 1-2 days on site per week.

**Responsibilities**:

- You will serve as the primary point of contact and keeper of vital relationships with the amazing clients and their key contacts.
- The Customer Success Specialist is responsible for actively engaging clients and providing support to ensure their success and renewal/expansion.
- This position combines a relationship-driven and data-driven strategy in order to serve as a trusted advisor to customers and assist them in building a psychologically healthy organisation.
- To create relationships with key players within customer organisations and to guarantee that the company is fully integrated and embedded in each one.
- To drive the onboarding of new clients, collaborating with senior leadership, HR, and other stakeholders to ensure a successful launch and continued promotions.
- Analyse/report on customer usage metrics and make recommendations to clients to ensure utilisation and value of the company's services, as well as design improvement plans for under/over performance.
- To collaborate with the Engagement and Marketing team to implement communication and action strategies to enhance the promotion and utilisation of the company's services.
- To review and revise account plans.
- Capable of creating and delivering customer success and renewal presentations.
- Capability to work independently and cooperatively with business development, marketing, and engagement teams.

**Requirements**:

- Proven experience in managing customer accounts and a willingness to embrace change in a fast-paced environment.
- Proven expertise in creating value with accounts and business savvy
- Proven experience managing a portfolio of contracts with multiple types of customers.
- A track record of establishing and maintaining effective and complex client and multi-stakeholder relationships.
- Experience recording and managing contracts via Salesforce.
- Preferred experience in account management of subscription-based businesses and working with HR clients.

  • Associate/Vice President Retirement Specialist

    2 weeks ago

    London, Greater London, United Kingdom Oleeo Customer Success Full time £60,000 - £120,000 per year

    About this role:We are actively seeking client-facing sales professionals with a proven successful track record of managing an assigned territory to help identify, develop, and own client relationships. As the world's largest asset manager, BlackRock has product and solution offerings for almost any investor's needs. In this role, you will be directly...

  • Director of Customer Success

    5 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per year

    The Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...

  • Customer Success Specialist

    9 hours ago

    London, United Kingdom Give A Grad A Go Full time

    A great starting salary of £28,000 - £30,000 - Fully supported hybrid working, with a fantastic office based in White City - Competitive pension, work perks & health scheme **Company profile - Marketing Tech Firm** In this Customer Success Specialist role in London, you will be joining an exciting MarTech firm using their direct-to-consumer Marketing tool...

  • Customer Success Specialist

    4 days ago

    London, United Kingdom SiteMinder Full time

    Customer Success Specialist Across SiteMinder's 30,000+ hotel customers we have a portion of hotels leveraging our new transaction-revenue based products, Pay and Demand Plus.- As the Customer Success Specialist you are tasked with consulting our new customers on the full benefits of these products, ensuring they are well set up to maximise the value Pay...

  • Customer Success Specialist

    4 weeks ago

    London, United Kingdom Selective Marketplace Full time

    Customer Success Specialist (Evening Shift) | Leicester | 2:30 PM10:30 PM, Monday To Friday |Up To£24,100 Per Annum (Depending On Experience & Language Skills) Are you a people person who loves solving problems and making customers feel valued? AtSelective Marketplace Ltd , home to the much-lovedWrap LondonandPoetry Fashionbrands, were looking for a...

  • Customer Success Specialist

    2 weeks ago

    London, United Kingdom Selective Marketplace Full time

    Customer Success Specialist (Evening Shift) | Leicester | 2:30 PM – 10:30 PM, Monday To Friday |Up To£24,100 Per Annum (Depending On Experience & Language Skills) Are you a people person who loves solving problems and making customers feel valued? AtSelective Marketplace Ltd , home to the much-lovedWrap LondonandPoetry Fashionbrands, we're looking for a...

  • Customer Success Specialist

    4 days ago

    London, Greater London, United Kingdom Creditstar Full time £35,000 - £60,000 per year

    Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets.At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people...

  • AI Specialist, Customer Success

    2 days ago

    London, United Kingdom Zendesk Full time

    Join to apply for the AI Specialist, Customer Success role at ZendeskJoin to apply for the AI Specialist, Customer Success role at ZendeskAI Specialist, Customer SuccessThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI...

  • Customer Success Specialist

    2 days ago

    London, Greater London, United Kingdom Creditstar Full time

    Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets.At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people...

  • Customer Success Specialist

    11 hours ago

    Greater London, United Kingdom Creditstar Group Full time

    Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets. At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million...