Bodyshop Advisor

5 days ago

London, United Kingdom Stephen James Full time

**BODYSHOP ADVISOR**

Stephen James BMW has a great opportunity for a Bodyshop Advisor to join the team. If you have a passion for the automotive industry and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

**YOUR ROLE.**

As the Bodyshop Advisor you will provide a courteous and efficient estimating and reception service for the Bodyshop and SMART repair department, reporting into the Bodyshop Manager, and liaising closely with colleagues across the Centres. You will be responsible for selling Bodyshop time, products, and services, liaising with insurance companies and their engineers where appropriate.

The main duties of the role include:

- Be the first point of contact, offering a warm and courteous reception to all our customers.
- Manage incoming enquiries, administrative tasks, and phone calls, and make customer bookings.
- Schedule customer appointments and plan arrival times to minimise waiting periods for vehicle drop-off and pick-up.
- Ensure all completed SMART repair jobs are invoiced correctly
- Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
- Oversee the return of vehicles to customers, explaining the work done and any charges
- Regularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always current

**YOUR PROFILE.**
- Strong customer service and communication skills
- Ability to work in a fast-paced environment and manage multiple tasks
- Attention to detail and strong organisational skills
- Previous experience in a similar role preferable within the automotive industry/accident repair centre/ bodyshop environment.
- Valid manual UK driving licence and must be eligible to work in the UK.

**ABOUT US.**

Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group a larger private organisation leading in world-class automotive retail and aftermarket services.

Our teams, whether in customer facing roles or our workshop, are amazing - we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

**SALARY AND HOURS.**

Basic Salary £28,571.40 with an OTE £34,500 per annum

Working hours are Monday - Friday, 8am-6pm.

**BENEFITS.**

Stephen James values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page.

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