Service Advisor

4 days ago

London, United Kingdom Rubber Duck Cars Full time

**Job Title: Service Advisor (Car Dealership)**

**Location: Edgware, London NW9 6TH**

**Salary: Up to £34,000 (depending on experience) + bonus (OTE £40,000+)**

**Department: Aftersales**

We are looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to our team and more importantly our customers.

**Key Responsibilities**:

- Drive the standard in customer care with the diverse customer base
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.

**Essential Skills & Experience**:

- Administrative experience.
- Able to handle sensitive and confidential information.
- Excellent communication and customer service skills with experience handling complaints.
- Evidence of customer facing administrative experience.
- Experience in a selling/customer service environment.
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of ‘Right to work in the UK’
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website

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