Regional Leader

**Details**:
**Reference number**:

- 428013

**Salary**:

- £75,026 - £80,267
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Grade 6

**Contract type**:

- Permanent

**Business area**:

- DWP - Counter Fraud, Compliance and Debt

**Type of role**:

- Business Management and Improvement
Investigation
Operational Delivery
Risk Management

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Barnsley, Eston, Grimsby, Halifax, Harrogate, Houghton-le-Spring, Hull, Keighley, Leeds, Mexborough, Middlesbrough, Newcastle-upon-Tyne, Peterlee, Pontefract, Pudsey, Sheffield, Wallsend, York

**About the job**:
**Job summary**:
CFCD is an exciting Directorate right at the heart of DWP Operations. Our directorate supports DWP to deliver its objectives by driving down Fraud, Error and Debt at source. Tackling Fraud and Error remains a priority for Government, with latest statistics showing 9.5 billion of Fraud and Error in the welfare system.

CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the standard and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

**Job description**:
This is an exciting and high-impact leadership role, responsible for Counter Fraud and Compliance (CFC) operational colleagues across North-East Operations. The operational teams include Fraud Investigations, Compliance, Enhanced Review Team, Surveillance, Campaigns, Case Preparation, Counter Fraud and Error Management System (CFEMS) Triage, NINO, and Business & Operational Support.

The post holder will lead the delivery of counter fraud activity and operational performance, while fostering a culture of inclusion, engagement, and wellbeing. With CFCD undergoing significant transformation and recruitment, your leadership will be key in helping colleagues understand and embrace the Directorate’s vision and future direction.

As Regional Leader, you will:

- Lead over_ _**1200** colleagues across multiple sites and CFC functions.
- Be accountable for delivering excellent performance results and driving continuous improvement in a fast-paced, evolving environment.
- Role model exceptional leadership, working flexibly across boundaries and building capability across teams.
- Lead recruitment plans for the NE Region, alongside ensuring the best onboarding experience for new recruits.
- Develop and implement detailed plans in response to the 2025 People Survey and consider plans for engagement across new and existing colleagues, creating One Team culture
- Create and deliver a comprehensive Business Plan for the North-East Region.
- Collaborate with CFCD Regional Leaders, Functional Teams, and a wide range of internal and external stakeholders.
- Build and sustain business-critical relationships with key partners.
- Leading activity to build and sustain people engagement, driving a culture where coaching and a team-based approach are at the heart of the business.
- Be a visible leader, conducting regular site visits to promote an inclusive workplace where everyone feels heard and empowered.
- Champion CFCD’s transformation journey, helping colleagues understand its impact and opportunities.
- Ensure the development and wellbeing of CFCD colleagues is central to regional plans, with a strong focus on addressing bullying and harassment.
- Each Regional Leader in CFC covers a lead role for the organisation. For the NE Region currently that entails leading the Decision-Making team for CFC, driving performance improvement and consider further transformation opportunities.

**Person specification**:
**What we are looking for in our Regional Leader**:

- Experience leading large, geographically dispersed operational teams.
- A track record of delivering excellent performance results across multiple functions, with a strong focus on driving productivity improvements and addressing variations in performance and quality across teams.
- Strong implementation management skills with a track record of implementing new change initiatives at pace to address emerging new fraud risks.
- Proven ability to develop and deliver people engagement strategies, driving inclusivity with measurable impact.
- Strong leadership and communication skills, especially during periods of uncertainty and change.
- A track record of building effective relationships with stakeholders beyond their immediate