Customer Services Advisor

6 days ago

Wolverhampton, United Kingdom Bromford Full time

**Contract Type**: Permanent
**Hours**: 37.5 hour per week, between 8am - 6pm on a rota basis (Monday-Friday)
**Workstyle**: Roaming involving a mix of home working and office

**Additional information**:This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.

**Do you thrive in a fast-paced contact centre where every call is an opportunity to make a difference?**Are you passionate about helping people and skilled at resolving issues quickly and effectively? Are you ready to grow your career in a dynamic, customer-focused contact centre environment? If you enjoy working in a supportive team where your voice matters and your impact is felt daily, then you belong at **Bromford**

As a Customer Services Advisor, you'll be the first point of contact for our customers - handling inbound calls and digital queries with professionalism, empathy, and efficiency. Whether it's a repair request, a rent query, or an issue in the home, you'll be the calm, capable voice that guides our customers to the right solution. Bring your energy, empathy, resilience and excellence to every interaction - and help us build stronger communities, one conversation at a time.

**Why Bromford?**
- Competitive salary and benefits package
- Opportunities for career progression within the contact centre
- Comprehensive training and development programmes
- Performance-based bonuses and incentives
- Flexible working arrangements for better work-life balance
- Positive work culture and supportive team environment including team building activities and support from experienced colleagues and team leaders.

Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West — all backed by the scale and ambition of the Bromford Flagship group.

**About the Role**: We're recruiting Customer Services Advisors to join our contact centre team **starting in November 2025**. You'll manage a high volume of inbound calls and digital contacts, ranging from emergency repairs to rent and benefits queries. You’ll need to handle some challenging conversations, but ultimately, the job is about working with people to resolve issues together or signposting them to those who can help.

**What We’re Looking For**:

- Someone with a natural ability to solve problems and respond swiftly and effectively
- A confident communicator who can handle a busy call queue with professionalism
- Friendly and approachable, yet decisive and action-oriented
- Resilient and adaptable in a fast-paced contact centre environment.

**Key Responsibilities**:

- Respond to a wide range of customer queries via phone and digital channels
- Deliver clear, accurate information and solutions in a timely manner
- Work collaboratively with other teams to resolve customer issues
- Keep detailed records of customer interactions and follow up as needed.

**Requirements**:

- Previous experience in a contact centre or similar high-volume customer service role is beneficial
- A positive attitude and genuine desire to help customers
- Strong IT skills and attention to detail
- Ability to stay clam and focused under pressure
- A commitment to building a long-term career in customer service.

**Join Us**:These are permanent, full-time roles. You’ll work between 8am - 6pm, Monday to Friday, on a rota basis. This is a phone-based role with a mix of office working (Wolverhampton, WV10 6TB) and home working once training is complete.

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