Implementation Executive

2 weeks ago


Chorley, United Kingdom Soft Sell Online Ltd Full time

At Soft Sell Online we help businesses work smarter, Since 2011 our team of consultants and developers in the UK have been providing, building, and supporting business intelligence software. We are currently based at Strawberry Fields Digital Hub in Chorley, Lancashire and due to continued growth, we are looking to add to our exceptional team with the appointment of an Implementation Executive.

**_What we are looking for_**

**_Job Description_**

**_Relationships _**
- Responsible to: _ Implementation Manager / Software Director
- Responsible for: _Assisting Implementation Manger with new software implementations, software support issues, software training, data entry and general office tasks.

**_Main tasks of the job _**
- Support _
- Deal and be responsible for support tickets
- Understand how all our software systems work
- Oversee support tickets and support team
- Responsible to make sure they are resolved in good time and to a positive outcome
- Implementations_
- Take clients from start to finish in the implementations cycle
- Responsible for making sure customers start using the system
- Regular check ins and contact to make sure customers are happy
- Data Entry & Builds_
- Data entry
- Utilise/Manage Olly and delegate task when needed, no project should be affected by time off or holidays
- Husky Builds & Reports
- Account Management_
- Responsible for making sure all clients are happy
- Responsible for reducing customers leaving
- Dealing with additional requests from clients
- Dealing with Complaints from Customers
- Software Training _
- Train new clients on all systems
- Deliver our training accreditations to new and existing clients
- Keep our training academy videos up to date

**_Personal Specification _**

**_Benefits _**
- Salary £18k - £22k per annum (depending on experience)
- 30 days holiday per year + bank holidays
- Lucrative workplace pension
- Bupa Dental Care
- State of the art office facilities
- WFH Flexibility (Min 3 days in office per week - Your choice on which days.)

**If you would like more information on this vacancy, please contact a member of the team on 01257 440 343**

Soft Sell Online,

Office 7, Strawberry Fields Digital Hub, Chorley, Lancashire. PR7 1PS

**Job Types**: Full-time, Part-time, Permanent, Temp to perm

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Private dental insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Chorley, PR7 1PS: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Software: 2 years (preferred)

**Language**:

- English (preferred)



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