Domestic Supervisor

**About The Role**:
**ROLE OVERVIEW**

Organise and supervise the cleaning and other domestic duties in all parts of the Hospital and OPD Units. Using NCS standard methods of cleaning/equipment and materials.

You will be working on a variable shift rota between 06:00 to 22:00, 35 hours per week.

**KEY TASKS & RESPONSIBILITIES**
- Allocate & organize day-to-day work tasks and activities, adjust staff rotas for unplanned absences and release of staff for training.
- Security of buildings
- Monitoring of performance of duties as laid down in work schedules.
- Performance of duties in accordance with approved methods, frequencies and standards.
- Training & assessment of staff in the use of equipment machinery, COSHH and cleaning materials as directed.
- Allocation of cleaning materials and equipment
- Make spot checks on wards and Departments to check on cleaning standards.
- Monitor the compliance of the uniform policy.
- Attend relevant training courses as directed.
- Completion of Datix reporting system
- Adopt a flexible approach when undertaking supervisory or domestic duties as part of a team, including colleagues and other staff, working towards the highest possible standards of patient care.
- Ward cleaning and use of machinery as necessary
- Audit cleaning standards to National Standards and Quality assurance procedures on wards and Departments, take corrective action when necessary.
- Liaises with wards, departments and accommodation.
- Handles complaints and takes preliminary action to resolve.
- Distribution of team brief to domestic assistants
- Take action as necessary on reported accidents at work and defects with machinery and buildings. Carry out initial investigations into accidents at work.
- Assist with Interview & selection of staff in compliance with the HR Recruitment policy.
- Completion of PDRs with domestic assistants
- Return to work interviews in compliance with the HR Absence policy.
- Completes timesheets SVL or work records, control and allocation of overtime within set guidelines.
- Production and monitoring of stores requisitions
- Training & assessing in conjunction with the Domestic Services Training protocols.
- Work to standard operational procedures.
- To work in accordance with the day-to-day tasks and activities, as assigned
- Maintain departmental records including cleaning checklists.
- Requirement to support and participate in audits as required.
- Adhere to all cleaning schedules for all areas across the si
- Communicate effectively with colleagues and members of Trust staff.
- Communicate with tact and sensitivity in contact and communication with patients and service users.
- Fosters good working relationships within own team and across the wider teams.
- Treat patients and service users with dignity and respect.
- Ensure that confidentiality is maintained, when in contact with patients and service user.
- Replenish all supplies of cleaning materials ensuing stock levels are maintained.
- To complete own time sheets/work records accurately and submit them on time.
- This role involves working with cleaning chemicals. Responsible for diluting them to the required standards and ensuring that they are used correctly in line with health and safety requirements.
- Adhere to ‘clean as you go’ and ensure spillages are cleaned up immediately.
- Ensure that any machinery and building defects are reported to the Domestic Supervisor in a timely manner, and in accordance with company policy.
- Acts within the boundaries of infection control policies ensuring best practice at all times and contributing towards an infection free environment.
- Significant manual handling required, moving trolleys, waste bins, cleaning equipment. **QUALIFICATIONS, SKILLS & EXPERIENCE**
- C.I.L.B City and Guilds NVQ Level 1 & 2 or equivalent qualification.
- The ability to demonstrate supervisory experience in a Domestic or equivalent role.
- Health & Safety qualification - desirable
- Team Leader/Supervisory qualification or equivalent
- Fully trained to National Cleaning Standards - Essential
- Being conversant with protocols in relation to Infection Control - Essential
- Previous cleaning / domestic service experience - Essential
- Full knowledge of all domestic service cleaning protocols - Essential
- Knowledge of hygiene, Health & Safety, C.O.S.H.H regulations - Essential
- Knowledge of Staff supervision. - Essential
- Knowledge of risk management - Essential
- Payroll procedures - Essential
- Previous supervisory experience
- Bioquell Q10 - HPV
- Decontamination Trained
- Knowledge of the Hospital site and departments within it

**About Us**:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public a