Patient Advisor

**Who are we?**

We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise - many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area.

We have approximately 140 employees and employ a wide variety of different roles including Salaried GP’s, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more

**Role Responsibilities**:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including data input on the various computer packages in the Practice.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Exceptional communication and organisational skills.
- A professional telephone manner.
- A flexible pro-active approach to work.
- Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.
- Experience of working in a fast-paced environment.
- Ability to work on own initiative and prioritise task effectively.
- Ability to work under pressure while remaining calm in difficult situations.
- High level of computer literacy.

**Preferred experience and skills**:

- Exceptional communication skills (written and oral).
- A professional telephone manner.
- High level of computer literacy.
- Previous experience using SystmOne.
- A flexible pro-active approach to work.
- Experience of working in a fast-paced environment.
- Ability to work on own initiative and prioritise tasks effectively.
- Ability to work under pressure while remaining calm in difficult situations.
- Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.

**How to apply?**

**Vacancy 1 - 37 hours per week**

Monday 0745 - 1800 (1 hour break)

Tuesday 0745 - 1800 (1 hour break)

Wednesday Non Working Day

Thursday 0745 - 1800 (1 hour break)

Friday 0745 - 1800 (1 hour break)

**Vacancy 2 - 28.25 hours - per week (Primarily based at Beaumont Villa Surgery)**

Monday 0745 -1800 (1 hour break)

Tuesday Non Working Day

Wednesday 0745 - 1800 (1 hour break)

Thursday Non Working Day

Friday 0745 - 1830 (1 hour break)

**Vacancy 3 - 26.5 hours per week (Primarily based at Plympton Health Centre)**

Monday 0745 - 1800 (1 hour break

Tuesday 0745 - 1345

Wednesday 1800 - 2000

Thursday Non Working Day

Friday 0745 - 1800 (1 hour break)

**Vacancy 4 - 24.5 hours - per week**

Monday Non Working Day

Tuesday 0745 - 1345

Wednesday 0745 - 1800 (1 hour break)

Thursday Non Working Day

Friday 0745 - 1800 (1 hour break)

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: In person