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Service Catalogue Manager

2 weeks ago

Corsham, United Kingdom Carbon 60 Full time

Service Catalogue Manager
The role of Service Catalogue Manager is to create and execute industry standards for service catalogue management.
Key Responsibilities
- Accountable in providing a single source of consistent information on all services and service offerings, and to ensure that this catalogue is available to the relevant audience.
- Responsible for the creation of a Service Catalogue Plan and ensuring that the plan is maintained and updated in accordance with the programme.
- Responsible for the design of the Service Catalogue that will be made widely available to users through an IT Service Management Tool Suite.
- During the design phase, you will be responsible for performing due diligence and gap analysis on legacy information. You will then go on to create and develop the templates and workflows required for the Service Catalogue, performing value stream analysisfor optimisation.
- Responsible for establishing the Service Catalogue through management of implementation from development through test and onto operations. Management of training plans and training material required to support the Service Catalogue.
- Ensure all procedures and documentation are updated and maintained during the design and establish phases of the Service Catalogue, and then endure during the operation of the Service Catalogue.
- Management of the Service Catalogue ensuring that Service Descriptions, request pro forma and digitalised workflows are kept up to date.
- Functional Management of the team of Request Fulfilment Handlers who are responsible for supporting requests and usage of the Service Catalogue.
- Work closely and collaboratively with all other Service Delivery personnel in order for the overall success of programme delivery to our customer
Knowledge and skills
- Have an overview of company capabilities, expertise and offerings, and be able to provide information about them, utilising available tools and templates.
- Have the ability to multi-task across various functions and contexts.
- Have the ability to interact with individuals at all levels and Customers staff and to influence without authority.
- Have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, Webex etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
- Be able to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating. You will understand how a set of IT products, suppliers and vendors come together to deliver an IT service.
- Have an understanding of client expectations and ensure that the delivery of service content and style matches them.

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.