Service Delivery Manager

2 weeks ago

Corsham, Wiltshire, United Kingdom NexGen Associates Full time £780,000 per year

Service Delivery Manager – Defence

Location: Corsham (Hybrid)

Salary: Up to £65,000 + Excellent Company Benefits + YEARLY TAX FREE BONUS

Security Clearance: Must hold SC as a minimum and be eligible for DV

We are supporting a Defence focused organisation in Corsham that is looking for an experienced Service Delivery Manager to take ownership of their IT Service Management function. This is a key leadership role where you will shape how services are delivered across the business and ensure that their internal systems and programmes receive a consistent high quality service.

This position is ideal for someone who thrives in a structured environment enjoys improving processes and is confident leading teams and suppliers. You will have the freedom to influence strategy while still staying close to day to day operations.

Duties:

  • Leading and improving IT Service Delivery
  • Oversee the Service Desk Desktop and Mobile Support teams to ensure strong performance and consistent SLA achievement
  • Own Incident Request Change and Escalation processes with a focus on continuous improvement
  • Lead the Change Advisory Board ensuring all changes are assessed planned and documented
  • Maintain the Service Catalogue SLAs and SOPs keeping them accurate and up to date
  • Ensure proactive monitoring capacity planning and forecasting to protect service stability
  • Manage third party suppliers holding them to contractual obligations and KPIs
  • Supporting wider programmes and organisational strategy
  • Build and maintain a clear Service Management operating model
  • Define Service Management requirements for supplier and partner contracts
  • Create and maintain RACI models workflows and ways of working across project functions
  • Develop the Service Management Operational Strategy and communicate updates to senior leadership
  • Provide insights into risk governance and assurance boards
  • Support long term Service Management roadmaps and compliance standards
  • Driving performance quality and team development
  • Lead and coach a high performing team building capability and resilience
  • Monitor KPIs analyse trends and drive continual service improvement
  • Produce accurate service performance and risk reports for senior and external stakeholders

Requirements:

  • 3–5 years' experience in a Service Delivery or Service Management leadership role within a complex or regulated setting
  • Strong understanding of ITIL 4 and proven experience embedding ITIL processes
  • Hands on experience with ITSM tools such as Halo ServiceNow Remedy or Jira Service Management
  • Experience managing suppliers within strict SLAs and improving service performance
  • Knowledge of public cloud hybrid hosting ISO 20000 ISO 27001 and SIAM
  • Strong communication leadership and stakeholder management skills
  • ITIL v4 Practitioner certification (essential)
  • SIAM or SDI certifications (desirable)

Additional information:

  • You must already hold SC clearance and be eligible for DV
  • Hybrid working with a mix of onsite and remote work
  • Occasional travel to customer or supplier sites

If you are a driven Service Delivery Manager who enjoys structure thrives on improvement and wants to play a central role in shaping service excellence within a Defence environment this is a great opportunity.

  • Service Delivery Manager

    5 days ago

    Corsham, Wiltshire, United Kingdom Computacenter Full time £60,000 - £80,000 per year

    Life on the teamAs a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.Within your area of responsibility, you...

  • Customer Delivery Manager

    6 days ago

    Corsham, Wiltshire, United Kingdom Computacenter Full time £70,000 - £320,000 per year

    Life on the teamAs a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.Within your area of responsibility, you...

  • Senior Service Manager

    2 weeks ago

    Corsham, Wiltshire, United Kingdom Babcock Full time £60,000 - £80,000 per year

    Job Title: Senior Service ManagerLocation: Corsham, Wiltshire + Hybrid Working ArrangementsCompensation: Competitive Salary + BenefitsRole Type: Full time / PermanentRole ID: SF68319At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Senior Service Manager at our Hawthorn site, near...

  • Project Management Officer

    3 days ago

    Corsham, Wiltshire, United Kingdom X4 Technology Full time £40,000 - £60,000 per year

    PMO Analyst / Manager – Outside IR35 – 12-Month Contract – SC Cleared – Corsham (3 Days Onsite)Location:Corsham (3 days per week onsite, 2 remote)Duration:12 monthsClearance:Active SC Clearance requiredRate:Competitive (Outside IR35)Start:ASAPOverviewWe are seeking an experiencedPMO professionalto support a majorE-SIAM transformation programmewithin...

  • Programme Manager

    6 days ago

    Corsham, Wiltshire, United Kingdom Tektora Full time £123,000 - £195,000 per year

    Programme Manager – Secure Infrastructure TransformationLocation: Corsham, Wiltshire (Hybrid – 3 days on-site)Clearance: DV Cleared (active and transferable required)Rate: £750–£850 per day (Inside IR35)Duration: 12 months initialOverview:Tektora are supporting a key defence programme requiring a proven Programme Manager to lead a secure...

  • Patient Services Administrator

    4 days ago

    Corsham, Wiltshire, United Kingdom Pharmaxo Healthcare Full time £24,823 per year

    Join our award-winning team at PharmaxoAt Pharmaxo, we're more than just a pharmaceutical company; we're a beacon of innovation and care in the healthcare industry. Located at the heart of Corsham Science Park in Wiltshire, we are an amalgamation of expertise, compassion, and cutting-edge technology. Our diverse group includes Bath ASU, a leader in producing...

  • Service Architect

    5 days ago

    Corsham, Wiltshire, United Kingdom Dev Full time £45,000 - £80,000 per year

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Technical IT Project Manager

    1 day ago

    Corsham, Wiltshire, United Kingdom NexGen Associates Full time £43,000 - £72,000 per year

    Technical IT Project Manager – Security ClearedLocation: Corsham (Hybrid)Salary: £50,000 - £60,000 + excellent company benefits + yearly tax free bonusYou must hold current SC Clearance and be eligible for DV clearance or already be DV cleared.NexGen Associates are supporting a well established IT Consultancy operating across the government and defence...

  • Production and Workshop Manager

    2 weeks ago

    Corsham, Wiltshire, United Kingdom Nova Systems International Full time £40,000 - £60,000 per year

    Part-Time, 3 days/week Corsham SN13 9FUNova Systems is a global engineering services and technology solutions company, with strategically located offices in the United Kingdom, Ireland, Norway, Singapore, Australia, and New Zealand. We play a key part in keeping the global community safe. We pride ourselves in being responsive to our customers and are...

  • Security Manager-Space

    2 weeks ago

    Corsham, Wiltshire, United Kingdom Serco Full time £40,000 - £60,000 per year

    Security ManagerSerco- Space & SecurityCompetitive Salary Plus Company CarCorsham, Wiltshire39 hours per weekSerco are recruiting for a Security Manager to join the team based at our Corsham site in Wiltshire. As the Security Manager, you will be the driving force behind the security posture across three critical Ministry of Defence (MoD) sites. Your primary...