Service Delivery Manager
7 days ago
Service Delivery Manager – Defence Location: Corsham (Hybrid) Salary: Up to £65,000 + Excellent Company Benefits + YEARLY TAX FREE BONUS Security Clearance: Must hold SC as a minimum and be eligible for DV We are supporting a Defence focused organisation in Corsham that is looking for an experienced Service Delivery Manager to take ownership of their IT Service Management function. This is a key leadership role where you will shape how services are delivered across the business and ensure that their internal systems and programmes receive a consistent high quality service. This position is ideal for someone who thrives in a structured environment enjoys improving processes and is confident leading teams and suppliers. You will have the freedom to influence strategy while still staying close to day to day operations. Duties: Leading and improving IT Service Delivery Oversee the Service Desk Desktop and Mobile Support teams to ensure strong performance and consistent SLA achievement Own Incident Request Change and Escalation processes with a focus on continuous improvement Lead the Change Advisory Board ensuring all changes are assessed, planned and documented Maintain the Service Catalogue SLAs and SOPs keeping them accurate and up to date Ensure proactive monitoring, capacity planning and forecasting to protect service stability Manage third party suppliers holding them to contractual obligations and KPIs Supporting wider programmes and organisational strategy Build and maintain a clear Service Management operating model Define Service Management requirements for supplier and partner contracts Create and maintain RACI models, workflows and ways of working across project functions Develop the Service Management Operational Strategy and communicate updates to senior leadership Provide insights into risk governance and assurance boards Support long term Service Management roadmaps and compliance standards Driving performance quality and team development Lead and coach a high performing team building capability and resilience Monitor KPIs, analyse trends and drive continual service improvement Produce accurate service performance and risk reports for senior and external stakeholders Requirements: 3–5 years’ experience in a Service Delivery or Service Management leadership role within a complex or regulated setting Strong understanding of ITIL 4 and proven experience embedding ITIL processes Hands on experience with ITSM tools such as Halo, ServiceNow, Remedy or Jira Service Management Experience managing suppliers within strict SLAs and improving service performance Knowledge of public cloud hybrid hosting, ISO 20000, ISO 27001 and SIAM Strong communication, leadership and stakeholder management skills SIAM or SDI certifications (desirable) Additional information: You must already hold SC clearance and be eligible for DV Hybrid working with a mix of onsite and remote work Occasional travel to customer or supplier sites If you are a driven Service Delivery Manager who enjoys structure, thrives on improvement and wants to play a central role in shaping service excellence within a Defence environment this is a great opportunity. Seniority level Mid-Senior level Employment type Full-time Job function Management and Information Technology Industries Defense and Space Manufacturing #J-18808-Ljbffr
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Service Delivery Manager
6 days ago
Corsham, Wiltshire, United Kingdom Computacenter Full time £60,000 - £80,000 per yearLife on the teamAs a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.Within your area of responsibility, you...
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Service Delivery Manager
13 hours ago
Corsham, Wiltshire, United Kingdom Datasource Recruitment Full time £66,500 - £78,500 per year3 x Service Delivery Manager6 month contract Inside IR352 different levels between £400 - £595 per daySC Cleared minimumCorsham (2-3 days per week onsite, the rest remotely)We are looking for a Service Delivery Manager to support the internal service wrap within Corsham. Your role will include aligning with the service wrap being provided by Google,...
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Service Delivery Manager
2 weeks ago
Corsham, Wiltshire, United Kingdom NexGen Associates Full time £780,000 per yearService Delivery Manager – DefenceLocation: Corsham (Hybrid)Salary: Up to £65,000 + Excellent Company Benefits + YEARLY TAX FREE BONUSSecurity Clearance: Must hold SC as a minimum and be eligible for DVWe are supporting a Defence focused organisation in Corsham that is looking for an experienced Service Delivery Manager to take ownership of their IT...
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Service Delivery Manager
4 days ago
Corsham, United Kingdom Computacenter Full timeService Delivery Manager (in-life) Computacenter is seeking a Service Delivery Manager (in-life) who will be responsible for delivering services to customers. The role may be part of a larger account team or responsible for the full scope of services on smaller engagements. Key Responsibilities Contribute to an effective governance model to manage teams and...
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Lead Delivery Manager
5 days ago
Corsham, United Kingdom Computacenter Full timeLocation: UK - Cust site - Corsham | Job-ID: 214193 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of...
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Customer Delivery Manager
6 days ago
Corsham, Wiltshire, United Kingdom Computacenter Full time £70,000 - £320,000 per yearLife on the teamAs a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.Within your area of responsibility, you...
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Customer Delivery Manager
1 week ago
Corsham, United Kingdom Computacenter AG & Co. oHG Full timeCustomer Delivery ManagerLocation: UK - Cust site - Corsham | Job-ID: 214651 | Contract type: Standard | Business Unit: Customer Success & Service DeliveryLife on the teamAs a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a...
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Service Delivery Manager
2 weeks ago
Corsham SN SD, United Kingdom NEXGEN ASSOCIATES Full time £60,000 - £80,000 per yearService Delivery ManagerLocation: Corsham (Hybrid)Salary: Up to £65,000 + Excellent Company Benefits + YEARLY TAX FREE BONUSSecurity Clearance: Must hold SC as a minimum and be eligible for DVWe are supporting a Defence focused organisation in Corsham that is looking for an experienced Service Delivery Manager to take ownership of their IT Service...
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Customer Delivery Lead — In-Life Services
2 days ago
Corsham, United Kingdom COMPUTACENTER LIMITED Full timeLife on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility,...
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Service Manager
6 days ago
Corsham, United Kingdom NonStop Consulting Ltd Full timeNonStop Consulting is looking to speak to Service Level Manager that are interested to join a Central Government authority, in a 6 months contract. Location: Corsham - hybrid work. Our client, an important contracting authority in the Public Sector, is looking for professional Service Level Manager that will be responsible for the development, delivery and...
