Reservations Executive

**About us**:
We are City Apartments. A multi-award winning serviced apartment company in the City of London.

Established in 1999, with 208 serviced apartments across 8buildings in the City of London. We own & operate our apartments, do not act as an agent and we only accommodate business travellers: no leisure or tourism. We provide the absolute highest levels of personal service, the finest quality apartments in the best locations, and the most comprehensive services and facilities.
- Our ethos is simple: to exceed expectations_

**The role**:
Due to continued and exciting growth, we are currently increasing our Reservations Team and looking for a superstar to join us

As a Reservations Executive you will help manage our busy office and provide friendly and reliable sales and reservations assistance to our clients and guests. These tasks vary from answering the phones and organising guests’ stays to dealing with client requests and finalising billing and accounts information. As there is a lot of client contact with the job, we expect you to promote yourself and City Apartments with great pride and in a positive light through your daily routine, with the mutual benefit of building on guest and client relationships. If you are right for the job then we are sure this will all come naturally

There is a lot of room to develop this role and add further value to the organisation and daily processes. This may include improving core competencies, or inputting ideas into creative marketing schemes, for example - being a small business all ideas are welcome So the role really can be what you make it

**At City Apartments you will**:
Whilst serviced apartment industry experience is not crucial, as full training will be provided, the ideal applicant must:

- Be a friendly, enthusiastic and helpful person, in order to look after our guests and clients and make them fall in love with us.
- Be highly organised, well presented, and passionate about helping people
- Have previous customer-service experience.
- Have great communication skills, and excellent spoken and written English
- Be a hardworking and energetic person
- Be bright, positive and enthusiastic with a real ‘can do’ attitude
- Ideally have previous receptionist/administration experience, though this is not essential
- Be a self-starter, have strong initiative and an eye for detail.
- Enjoy administrative duties and be highly organised in their day-to-day activities
- Good computer literacy with basic programmes such as Outlook, Word, Powerpoint, Excel etc
- Possess a confident telephone manner and the ability to have effective conversations with our clients and guests is also crucial.
- Be an energetic and enthusiastic person who is currently in an administrative role, or perhaps someone who is looking for a new challenge and career path.
- An ability to think outside the box

This is a full-time job, covering our working day from either 8am - 5pm or 9am till 6pm, Monday - Friday. Working from the office(not hybrid, part-time) The team at City Apartments is a young, energetic, fun and international dedicated bunch who possess a strong passion to be the best in the business.

**PLEASE NOTE**: Only applicants eligible to work in the UK and who are already residing here need apply.

**EXCITING NEWS**City Apartments is acquired by the Ando Living Group - More info in our website

Pay: £26,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- London, EC1A 7HU: reliably commute or plan to relocate before starting work (required)

Work Location: In person