Reservations Executive

2 weeks ago


City Of London, United Kingdom Mandarin Oriental Full time

OverviewJoin to apply for the Reservations Executive role at Mandarin Oriental Hyde Park, London.ResponsibilitiesReservation “clean up” on all future bookings: verifying guest preferences, billings and allocation requests.Liaising with guests and 3rd party bookers for payment for bookings.Answering all reservation calls under the LQA and Forbes standards.Prioritising and actioning emails on a daily basis ensuring 24-hour turnaround time.Ensuring all tasks on reservations checklist are adhered to on a daily basis.As a Reservations Executive, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable.QualificationsPrevious experience working in a luxury hospitality environment.Strong team player with excellent communication skills.Ability to multitask and work under pressure.Our Commitment To YouExcellent career progression with an iconic, luxury, global hotel brand.Learning and development opportunities with targeted programs to advance your career.3 complimentary nights per year, increasing to 5 with length of service; discounted stays at our properties across the Group.Access to discounts with over 500 retailers, including discounted gym memberships and travel deals; 50% F&B & Spa discount.Complimentary Westfield Healthcare cash plan; pension and life insurance benefits; employee assistance and wellbeing programs.Additional benefits such as cycle to work, referral bonuses, free meals on duty, uniform dry-cleaning, length of service holiday entitlement up to 33 days, and more.Sustainability & DiversityMandarin Oriental Hyde Park, London is a certified Global Sustainable Tourism Council (GSTC) hotel. The company emphasizes sustainability, ethical procurement, community engagement, technology practices and waste reduction. A diverse and inclusive culture is promoted, with equal opportunities and a zero-tolerance policy for bullying or harassment.Eligibility to Work in the UKAll candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.We’re Fans. Are you? #J-18808-Ljbffr



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