Parts Contact Centre Advisor

2 weeks ago

Leeds, United Kingdom Vantage Motor Group Full time

**New opportunity not to be missed** **Vantage** are looking for a **Parts Contact Centre Advisor **to join our Brand New team based in **Toyota Leeds**. In return you will receive a competitive starting salary of **£27,682.40 - £29,431 per annum including OTE depending on experience **plus excellent benefits

At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Lexus, Kia and Škoda.

This is a full time permanent position working 42.5 hours per week Monday - Friday.

**What benefits we offer our employees**:

- Preferential rates for servicing / repairs on your family and friend's cars
- 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
- Staff Car Scheme
- Enhanced Maternity and Paternity package
- Specsavers vouchers
- Access to a membership with shopping discounts
- Contributory workplace pension scheme

As for training and development you will enrolled on to all courses relevant to you and your role. As your career progresses, we offer fantastic opportunities to develop with the brand but also within the Vantage group by giving supported training and an environment where we encourage personal growth.

**About the Role**

We are looking for an experienced Parts Advisor to join our brand-new Parts Call Centre. You will receive inbound calls on behalf of our 10 Parts Departments across the group. Your main focus will be inbound Trade Sales with a small element of retail customers, whilst also making outbound calls to generate new Trade customers and re-establishing contact with lapsed Trade customers.

You will be responsible for;
- Providing pricing information, with the intent to gain customers business and build a strong rapport
- Ordering the required parts for delivery to the customers local Vantage centre, as agreed with the customer
- Agreeing payment and delivery schedule of Parts to Trade customers within our delivery area

Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers whilst also liasing with our dealerships to resolve any issues.

**Our ideal Parts Contact Centre Advisor**

To be successful in this role you will:

- Have a friendly and professional telephone manner
- Be confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations
- Have the ability to build a long lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product they require
- Have gained experience in stock ordering in a similar role

**Sound Interesting?**

If you think youve got what it takes and would like to join our progressive motor group as a **Parts Contact Centre Advisor**, please click **'Apply** now.

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