Essence Administration Assistant

2 weeks ago

Sunderland, United Kingdom Age UK Sunderland Full time

**J O B V A C A N C Y**

**Essence Service Administration Assistant**

**2 Year Fixed Term Contract (with the possibility of an extension)**

**30 hours per week, £19,047.60** **per annum**

We require an experienced Administration Assistant to work as part of a team providing a high quality and effective reception and administrative support within the Essence Service, promoting excellent customer service and effective working relationships.

Post**:Essence Service Administration Assistant**

Location**:Doxford Park**

Responsible to**:Essence Service Manager**

**Job Purpose**

To undertake all administrative duties related to the Essence Service.

Act as a first point of contact for service users and carers.

Answer telephone and reception enquiries from the general public.

To provide a comprehensive triage service to clients resulting in appropriate signposting/level of service.

Booking and setting up activity rooms for internal and external users.

Cash handling, issue of receipts and recording all payments received.

Ordering of stationery and monitoring stock.

Filing, photocopying and word processing as required.

Stamp and record all incoming mail and dispatch to staff members and ensure that all outgoing mail is processed accordingly.

Be responsible for updating information database/charitylog.

Act as administrative support to the Essence Manager and the staff team (including management of calendars).

Book Essence Lifestyle appointments.

Maintain and update leaflet displays and monitor stock.

To abide by all policies and procedures of AUKS, including good awareness of GDPR & AUKS’s Health & Safety Policy.

To undertake all reasonable tasks in keeping within the level of responsibility of the post as requested by your Line Manager or the Director

**Person Specification**

Post**:Essence Service Administration Assistant**

Location**:Doxford Park**

Responsible to**:Essence Service Manager**

**Essential Criteria**:

- Excellent communication skills, both written and verbally.
- Experience of coordinating staff calendars
- Good Customer Service Skills
- Ability to work on own initiative
- Extensive Word processing/Excel processing and database experience.
- Good experience of filing and photocopying.
- Sound experience of cash handling and banking.
- A need to be self-motivated and the ability to work without constant supervision and as part of a team
- Willingness to accept training courses involving the duties of the post.
- An understanding of the needs and aspirations of older people.

**Desirable Criteria**:

- Experience of supporting people living with dementia and carers.

**Closing date: Friday 4th July 2025**

**Interview date: Monday 14th July 2025 PM**

**Job Type**: Fixed term contract

Pay: £19,047.60 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 04/07/2025

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