Events Assistant

We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.

Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.

**Us**

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex.

More specifics will follow as planning and pieces fall into place. So, for now, here’s the sentiment behind Crafted

It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.

In short, Dr Evil’s stolen our mojo.

We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.

Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.

**You**

Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.

We are looking for a motivated and detail-oriented Event Assistant to join our event operations team. Reporting to the Event Operations Manager, you will play a key role in supporting the execution of a wide variety of events, including weddings, corporate events, and creative parties. This is a hands-on position, requiring a proactive attitude and the ability to manage multiple tasks simultaneously.

**That said, as Event Assistant your primary responsibilities will be to**:

- Take ownership of running confirmed events, ensuring all agreed plans are delivered on the day with precision and professionalism.
- Serve as the main point of contact for guests during events, responding to requests and ensuring their experience exceeds expectations.
- Oversee event set-up, live delivery, and breakdown, ensuring all spaces, equipment, and décor match agreed specifications.
- Lead and brief seasonal or event-specific staff to deliver consistent and high-quality service.
- Coordinate with vendors on the day of the event to ensure smooth delivery of services.
- Work with the MICE Reservations Manager to review and understand Banquet Event Orders (BEOs) and prepare for delivery.
- Monitor and uphold health and safety standards during set-up, live operations, and breakdown.
- Respond quickly to any issues during events and escalate larger concerns to the Event Operations Manager when needed.
- Assist in gathering guest feedback and compiling post-event reports for future improvement
- Manage event materials, decorations, and supplies, ensuring they are available, maintained, and stored correctly.
- Prepare signage, seating plans, guest lists, and other event assets ahead of the event day.
- Maintain accurate event records, update the event management platform, and assist with operational scheduling.

**We’re looking for someone with**:

- Previous experience in event coordination, hospitality, or customer service roles.
- Strong organisational skills with the ability to manage multiple tasks at once.
- Excellent communication and interpersonal skills, with a proactive attitude towards guest relations.
- Flexibility and a positive, can-do attitude.
- Strong attention to detail and ability to work efficiently under pressure.
- Experience managing or working with seasonal staff in event settings.
- Ability to work evenings, weekends, and holidays as required by event schedules.**

**Together**

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.

To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one’s too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

**Three values we’ll expect you to live by**:

- Enjoy it: it’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming behind the bar or moving with the music.
- Own it: whoever you are,