Charity Shop Volunteer Customer Service

2 weeks ago

Battle, United Kingdom Age UK East Sussex Full time

**CHARITY SHOP ASSISTANT - CUSTOMER SERVICE**

VOLUNTEER ROLE DESCRIPTION

**PURPOSE**

To assist the Shop Manger in the running of an Age UK East Sussex Charity Shop with a focus on serving customers, driving sales and store presentation

**ROLE OF THE VOLUNTEER**
- Greet and thank customers in a polite and friendly manner
- Assist customers in choosing items and actively promote sales
- Replenish and display stock in the shop throughout the day
- Receive donations and complete Gift Aid paperwork
- Handle cash and operate the till following correct procedure
- Take credit card payments using the Streamline system
- Assist in keeping the shop clean and tidy following the cleaning rota
- Undertake other tasks as required by the Shop Manager

**SKILLS AND ATTRIBUTES NEEDED**
- Great communication and interpersonal skills
- A pleasant and friendly manner
- Basic numeracy skills
- An eye for detail
- Enjoy working as part of a team
- Trustworthy and reliable

**AS A VOLUNTEER WE WOULD ASK YOU TO**
- Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish
- Be available to volunteer for at least one regular shift each week. This could be a morning, afternoon or whole day. Depending on the store we open Monday - Sunday.
- Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times
- Be reliable and conscientious
- Attend all training and information days, group meetings and supervision
- Exercise patience and understanding when dealing with customers

**AS A VOLUNTEER WE WILL OFFER YOU**
- An induction and ongoing training with support sessions if required
- Reimbursement of out of pocket travelling expenses
- Full recognition of the time, energy and skills volunteers freely give - for example long service and merit awards
- The opportunity to be part of a friendly team
- Respect for volunteer’s limitations, both in time and emotional involvement
- The opportunity to meet other volunteers and attend occasional social events
- The opportunity to be involved in the planning and development of Age UK East Sussex
- Appropriate insurance cover - to protect you whilst you are acting on behalf of Age UK East Sussex
- The opportunity to enhance your skills in a retail environment.

**We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.**

**Job Type**: Volunteer

Pay: £0.01 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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