Data Quality Officer

**TITLE OF POST**: Data Quality Officer

**RESPONSIBLE TO**: Database Manager

**STATUS**: Full Time (permanent)

**SALARY**: £25 - £27k (dependent on experience)

Open Awards is recruiting for a Data Quality Officer to take responsibility for ensuring the accuracy of data and the functionality of databases we use.

Working as part of a data team, the post will sit within the Quality and Standards department and work with colleagues across the organisation and our stakeholders.

**FUNCTIONS OF THE POST**:

- To perform regular tests on the functionality of databases used by Open Awards to ensure they remain fit for purpose.
- To identify data entry errors and recommend solutions to colleagues.
- To provide training and support to customers and colleagues on the functionality of databases used by Open Awards.
- To work in conjunction with colleagues to implement Open Awards’ data strategy.

**MAIN DUTIES AND RESPONSIBILITIES**:
**Functional responsibilities**
- To perform regular tests on the functionality of databases used by Open Awards to ensure they remain fit for purpose.
- To perform regular validation checks on the quality of data on Open Awards databases - including contacts, products and activities.
- To test all database developments (including system upgrades and internal process developments) to ensure accuracy and effectiveness prior to implementation.
- To identify data entry errors and recommend solutions to colleagues.
- To undertake weekly checks on data quality to identify errors with data entry, processes and reports.
- To produce monthly summaries of data quality issues to the Database Manager.
- To liaise with colleagues to develop resolutions to errors identified in a timely manner.
- To check all qualifications and assessments on Open Awards databases have been built accurately in line with stated requirements (including titles, rules of combination, unit structures, awarding policies and mark schemes).
- To provide training and support to customers and colleagues on the functionality of databases used by Open Awards.
- To act as first line ICT Helpdesk support to customers and staff on issues with the functionality of databases, escalating to colleagues as necessary.
- To develop clear guidance on solutions to commonly occurring errors and disseminate to staff.
- To develop and implement a schedule of staff training to improve efficiency in using the database.
- To develop and implement customer training on systems and process developments.
- To produce and manage interactive forms and guidance documents for customers and staff.
- To work in conjunction with colleagues to implement Open Awards’ data strategy.
- To work with the data team and colleagues across the organisation to plan the improvement of data quality.
- To support the Database Manager to implement the timely development of databases, including liaising with database developers.
- To work with Database and Regulatory Reporting Officer and Data Analyst to ensure the accuracy of all data needed to meet regulatory requirements.
- To work with colleagues from across the organisation to ensure that operational processes are fit for purpose.
- Define problems, set up workplans, analyse and communicate data solutions.
- To help implement solutions to issues regarding data quality as required.
- To work with the data team to develop data reports required by customers and staff.

**General Responsibilities**
- Maintain up to date records of activities in accordance with policies and procedures.
- Work with other members of the Open Awards team to co-ordinate activity.
- Travel to and work from any site that the duties of the job may require.
- Carry out any other duties as specified, from time to time by the Management Team.
- To support the organisation’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of the work undertaken.
- It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with Open Awards policies, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, Open Awards Health and Safety policy, and the Mission, Vision and Values of Open Awards.

A full job description and person specification can be found in the information pack.

**How to Apply**

Completed forms should be returned to:
Ian Grice

Open Awards, Estuary Commerce Park, 17 De Havilland Drive, Speke, Liverpool, L24 8RN

We anticipate interviews will be held **week commencing 14**th** November**.