Chat Advisor S1 Glasgow

Chat Advisor | S1 | Glasgow

Glasgow, United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

**We know that flexibility is important to our customers and colleagues, that’s why we’re offering hybrid Customer Service roles in a variety of work locations and shift patterns.**

**We are currently recruiting for Customer Service colleagues with a starting package of £21,200, this is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.**

Santander is all about providing our customers with an experience that’s second to none. In this contact centre role you’ll be helping customers via online webchat.

You’ll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great customer experience.

Along with representing Santander to our customers, you’ll have a voice within the organisation too. As the first point of contact, you’ll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we’re all ears

**The difference you’ll make**
- Helping customers each day by answering customer queries online via webchat
- Assisting customers with day-to-day transactions and enquiries
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Updating customer records

**What you will bring**
- Exceptional listening and communication skills with the ability to show empathy in a customer situation
- Experience of working within a customer services role, previous telephony experience not essential

**It would also be nice for you to have**
- Strong teamwork with a high level of motivation
- Ability to follow process but also think on your feet
- Problem solving skills (real solutions, not just short-term fixes)

**What else you need to know.**
- This is a full-time role working 35 hours
- That means you’ll work 5 days across Mon to Sun between 08:00 to 20:00 on a rotational shift pattern basis. For your continued flexibility you will receive a £1,000 fully flexible shift premium for this fully flex shift pattern.
- **Interviews commencing 5th Sept until 23rd Sept**

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 additional days per year (pro-rata for part time roles)
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our Sharesave and Partnership shares plans
- 24/7 access to an online employee discount platform

Learn more about our benefits and family friendly policies

**#ThePlaceToBeYourself - Everyday Inclusion at Santander**

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

**A bit more about Santander**

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

Why not join our talent community where we’ll keep you updated with all the latest news and job information? Simply register your details on our careers site, ‘Join our Talent Community’.