Resident Liaison Officer
6 days ago
**Resident Liaison Officer - Social Housing Planned Works**
**Kingston Upon Thames
Permanent Position
£25k - £26k plus car allowance **Here at Howells Solutions we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to work on a Social Housing project in Kingston. Scope of works includes windows and doors refurbishments to social housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queriesquickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
**Key Responsibilities / Requirements include**:
- Decent Homes programme experience
- Full, clean driving license
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
**Salary & Benefits**
**Applications
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