Receptionist

1 week ago

Prestwick, United Kingdom Carlton Hotel Full time

**Receptionist**

**Carlton Hotel**

**30 - 37.5 Hours Per Week**
- The position is 4 or 5 days over 7. Shift patterns vary slightly depending on business although are typically 7am - 3pm, 3pm - 11pm, 9am - 9pm, 12pm - 9pm, or 9am - 3pm. There may be in some weeks scope for an additional day._

We’re looking for a Receptionist at Carlton Hotel. The role itself is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guests queries face to face or over the phone.

The RAD Hotel Group are a multi-award winning, family owned group of hotels in the West of Scotland. Renowned for providing an exceptional customer experience regardless the purpose of a visit we are looking to expand our team due to continued growth.

And as such as Receptionist you will be confident in effectively communicating with guests and colleagues as the first point of contact. You will be engaging and warm, with a genuine passion for customer service ensuring our guests receive exceptional customer service. You will be organised and react promptly and efficiently as requested to meet the needs of the business. You will be tasked with using the company booking system to record all guest information.

**What you’ll need.**
- Previous customer service or reception experience will be beneficial
- Excellent Communications skills both oral and written
- Professionally presented
- Strong IT skills
- Drivers License preferred

**What we’ll offer you?**
- A competitive rate of pay
- Monthly Tips
- Discount in all RAD Hotel Group venues
- Staff Uniform
- Training and Development
- Staff Meal On Duty
- Birthday Incentive
- Length of Service Incentive

**Salary**: £10.92 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Supplemental pay types:

- Tips

Work Location: In person

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