Receptionist

2 days ago

Prestwick, United Kingdom Carlton Hotel Full time

**Receptionist**

**Carlton Hotel**

**30 Hours Per Week**
- Shift patterns vary slightly depending on business, although are typically 7am - 3pm, 3pm - 11pm, 9am - 9pm, 12pm - 9pm, or 9am - 3pm._

We’re looking for a Receptionist at Carlton Hotel. The role itself is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guests queries face to face or over the phone.

As Receptionist you will be confident in effectively communicating with guests and colleagues as the first point of contact. You will be engaging and warm, with a genuine passion for customer service ensuring our guests receive exceptional customer service. You will be organised and react promptly and efficiently as requested to meet the needs of the business. You will be tasked with using the company booking system to record all guest information.

**What you’ll need**:

- Previous customer service or reception experience will be beneficial
- Excellent Communications skills both oral and written
- Professionally presented
- Strong IT skills
- Drivers License preferred

**What we’ll offer you?**
- Monthly Tips
- Staff Uniform
- Discount across all RAD Hotel Group venues
- Training and Development
- Staff Meal On Duty
- Birthday Incentive
- Length of Service Incentive

**Job Types**: Part-time, Permanent

Pay: Up to £11.94 per hour

Expected hours: 30 per week

Additional pay:

- Tips

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Prestwick, KA9 1TP: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Receptionist: 2 years (preferred)

Work Location: In person

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