Receptionist

2 days ago

Prestwick, United Kingdom Fitzsimmons Group Full time

**Overview**
We are seeking a friendly and professional Hotel Receptionist to join our team at the Carlton Hotel.

**Duties**
- Greet guests upon arrival with a warm and welcoming attitude
- Manage reservations and check-in/check-out processes efficiently
- Handle guest inquiries, requests, and complaints with professionalism
- Maintain accurate records of guest information and transactions
- Provide information about hotel services, local attractions, and amenities
- Process payments and manage cash transactions securely
- Collaborate with other hotel staff to ensure smooth operations
- Uphold cleanliness and organisation at the reception area
- Perform Daily Banking Procedures

**Skills**
- Excellent phone etiquette to handle calls professionally
- Previous hotel experience is an advantage but not essential
- Strong guest service skills with a focus on hospitality excellence
- Ability to work in a fast-paced environment while maintaining attention to detail
- Good organisational skills to manage multiple tasks effectively

**What We Offer**
- Competitive Pay
- Free Meals on Shift
- Company Wide Team Discounts
- Career Progression and Training
- Supportive and Energetic Work Environment

**Job Types**: Full-time, Part-time

Pay: £12.21-£12.56 per hour

Expected hours: No less than 16 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking

Work Location: In person

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