Lease Co Sales Support

**Lease Company Sales Support - VW Manchester Van Centre**

**Full Time role - Monday Friday**

**Competitive Salary**

This role is responsible for the managing the operational processes for the FN50 and selected corporate and National accounts. The role will positively develop sales opportunities by responding in a timely and professional manner and will be instrumental in meeting Customer service level standards.

Alongside your customer-centric attitude, you will also have a passion for the vehicles you are selling, and you will convey that enthusiasm and knowledge every time you interact with a customer.

**Benefits**:

- **25 days holiday** per year plus Bank Holidays
- **Family Friendly Policies** - industry leading, enhanced maternity, paternity, adoption and shared parental leave.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Vehicle purchase discount** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers.
- Save as you earn plan
- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- **Health Shield Cash** Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- **Discount Gym membership** - keep fit with our big brand gym & fitness offers
- **Employee Discounts** with the Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers.
- **Great career development** - Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more**.

**Main Responsibilities**
- Developing & maintaining a high standard of Customer relationships with key contacts from day to day operational staff to senior management
- Manage and monitor Ebbon and other online portals on behalf of the department ensuring that all enquiries are responded to within the required 30 minute window and all updates are made at least once a week
- Manage and respond to demonstrator requests, and follow up to maximise conversion to orders
- Proactively offer alternative vehicles where a long factory lead time might deter the customer from ordering
- Regular Status updates to be provided to non-Ebbon customers on their chosen electronic platform
- Track and record any information required by the OEM as part of their Brand Standards
- Stock management - awareness of dwell times and cost implications Ensure a thorough and timely resolution to customer queries
- Comply with company policies and processes in relation to your role directly as well as the wider business
- Ensure service level agreements are adhered to at all times, and any appeals required are carried out promptly
- Maintain Fleetbase for the section of vehicles you are using agreed systems to provide regular, systematic reports showing activity, contacts, communications, sales progress, sales analysis and potential areas for sales, profit and lost opportunities
- Fleet experience is desired but not essential
- Ability to accurately and consistently follow processes
- Enthusiasm and desire to know the product.
- Able to work well as an individual and also happy to support other areas of the department as required
- Excellent IT skills and comfortable working with a variety of systems
- Good analytical and reporting skills
- Open-minded, flexible and embracing agile ways of working.
- Confident telephone manner and able to handle ‘difficult’ conversations with customers

**About The Company**
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch