Leasing Manager

**Role: Leasing Manager**

**Reporting to: Community Manager**

**Direct Team: Circa 3 - 5 Leasing Associates**

**Package: Basic salary up to £45,000 plus commission and benefits**

**Property: Cortland at Colliers Yard, Salford**

**# Of Units: Circa 559 Units**

**Amenities: Lounges, Dining, Meeting Rooms, Gym, etc.**

**THE CORTLAND DIFFERENCE**

At Cortland, our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilitiesfor people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, our Cortland associates, and investors to live a better life focused on what matters most to them.

Our people map the story of their own success. We don't adhere to the status quo, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in the Multifamily sector in the USA by living our Core Values we continue to driveexponential growth - and we invite you to join us on our journey as we grow in the UK.

**ROLE OVERVIEW**

Our **Leasing Manager** will be the face of Cortland, connecting with future residents, identifying their wants and needs, and securing lease agreements for our flagship build to rent development. You will develop and manage a leasing strategyand a team of Leasing Associates. This is a diverse and challenging role, and you will need to have a passion for interaction and a drive to succeed. You will be organised and agile in your approach, so you can manage whatever is thrown your way always workingclosely with the wider onsite team to exceed our customer’s ever evolving expectations. Other roles you will act in include:
As the **Leasing Manager**you would be performing several roles simultaneously, such as:
**The Tour Guide**
- Discover a prospect’s needs from their first contact and during their community tour, highlighting all the benefits of living with us and coach your team to do the same
- Explain our unique features in the building, their benefits and what sets it apart
- Create added value by anticipating questions and have the answers to concerns prospects haven’t even thought of yet
- Host regular training workshops and feedback sessions to ensure you and your team thrive

**The Deal Sealer**
- Go above and beyond to make prospect’s feel so at home they never want to leave
- Increase prospect leads by being innovative to boost online engagement and promote the building
- Shop the competition to stay one step ahead and take action if we need to up our game
- Communicate with clarity and enthusiasm to assure prospects that our building is a place they will love to call home
- Process your deals efficiently and keep our records and the prospect’s updated consistently throughout

**The Better Living Expert**
- Understand that choosing a place to live is a big decision and that each customer will have their own set of concerns and non-negotiables to work through
- Enjoy listening to people’s concerns with empathy and share helpful advice
- Relate well with all types of personalities
- Build lasting relationships based on your ability to help prospects and residents experience what better living truly means

**The Problem Solver**
- Always ready to take charge and find solutions for your team no matter how challenging the issue
- Able to multitask; one minute you are showing a prospect their future home and the next resolving a resident query
- Dynamic approach to problem solving, well organised and ability to work well under pressure
- Proactive listener able to provide appropriate feedback and action reasonable requests that may arise from your team, prospects or residents

**The Organisational Genius**
- Keep track of a high number of requests and leads without getting overwhelmed and create a culture that enables your team to do the same
- Having everything organised at the touch of a button so that you know which units are vacant and ready for move in and which are due for renewal
- You are comfortable creating and monitoring daily, weekly, and monthly reports that help guide your team’s performance and identify development opportunities
- The gatekeeper of information, accumulating details, and documents to create insightful status reports
- Familiar with P&L and operational budgets and always seeking to find ways to make income, efficiencies and cost savings

**THE IMPACT YOU CAN MAKE**
- You thrive in a fast-paced environment and are driven by exceeding targets ensuring the building is always fully occupied with residents
- Discovering the needs and wishes of the prospects to explain and show the added value of living with you more effectively
- Able to overcome objections and obstacles wowing our Associates, Customers and Resident’s with your knowledge and skills
- The Community Manager is so confident in your ability that they can relax knowing that you have everything under control

**YOUR BUILDING BLOCKS OF SUCCESS**
- Core Values
- Extensive experience in a customer facing role ideally in BTR, PBSA, Lettings or Hospitality
- Excellent sales and customer relations skills, with plenty of energy and enthusiasm
- Able to motivate, lead and manage a team to success
- Able to communicate effectively with residents, vendors, and associates
- Resourceful problem solver who is always up to the challenge
- Highly organised with the ability to prioritise effectively and multi-task
- Impeccable record-keeping, financial acumen and reporting skills
- Tech savvy and computer literate
- Ability to think on your feet with the resident at the forefront of any solution