Sales and Ticketing Coordinator

An exciting opportunity has arisen for a Sales and Ticketing Coordinator to join the Path Entertainment Group and work across our London experiences; Monopoly Lifesized and Saw: The Experience.

In this role, you will work within the sales and ticketing team to ensure the efficient running of our ticketing function, offering exceptional customer service and committed work ethic.

What we offer you:

- An exceptional role within a fast-growing, progressive company with opportunities to grow & develop, as well as to potentially work internationally in the future.
- Company pension.
- Discounts across our venues for you + 5 others.
- Annual leave allowance - 28 including bank holidays.
- Birthday day off work.
- Online training courses available for free (WSET/ Health & Safety etc.)
- Flexibility to progress within the business and move between all of our venues.
- Close to local Transport (Bus, Tube, Overground).

What you will do:

- Ensure the highest level of customer experience at Monopoply Lifesized and Saw: The Experience in conjunction with the Venue Manager and Welcome Host team.
- Assist customers through various stages of the booking process; making, amending and cancelling bookings as necessary.
- Ensure our ticketing practices operate in accordance with policy, procedure, marketing strategy and general good practice.
- Where required, notify Welcome Hosts and ticket agents of any cancelled performances, or amended performance times. Ensure customers are contacted promptly, courteously and efficiently.
- Assist with the maintenance of the ticketing system ensuring compliance with GDPR.
- To assist in the management of game arrivals and inventory to ensure an efficient schedule, contacting customers as required.
- To assist with the setup of all game times and new booking periods.
- To assist with the setup of additional upsell items from Food and Beverage, Merchandise and Souvenir Photography where required.
- Liaise with the system support providers to ensure day to day provision of efficient IT systems and telephony in the venue. Support and communicate with game staff in relation to IT and telephony issues.

Your experience:

- Operating a Box Office or Front of House role in a theatre or attractions environment
- Experience in supervising staff and acting as a line manager.
- Knowledgeable and passionate about ticketing and systems
- A creative and innovative leader with best-in-class experience in developing people and processes to achieve a first-class experience.
- The understanding and experience of operating within a multi departmental environment
- Proven ability to take the initiative and lead teams under pressure.
- Ability to manage multiple priorities and meet deadlines.
- Excellent phone etiquette.
- Experience of managing partnerships and building relationships.
- Strong written and verbal communication skills.
- Excellent IT skills.

Who we are:
The Path Entertainment Group brings together a network of industry leading professionals, IP and Licenses to produce and tour exceptional live entertainment audience experiences worldwide. Our appetite for creative development and production, venue and space management, international tour booking abilities and established track record of delivering and maintaining strong relationships with major IP holders such as Hasbro and Lionsgate allows us to disrupt creative boundaries and collaborate in new territories in order to continually maximise our audience base.

The Path Entertainment Group. Conceived in the UK with a global outlook.

Equal Opportunities: The Path Entertainment Group will not discriminate on the basis of sex, race, marital status, disability, age, part-time or fixed-term contract status, sexual orientation or religion in the engagement of personnel.

This job description is intended to illustrate the main duties and responsibilities of the job. It is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature maybe added on a temporary or permanent basis, as appropriate for the expansion of the business.

**Salary**: £27,000.00 per year

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift
- Weekend availability

Work Location: One location