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Retirement Living Co-ordinator

2 weeks ago

Nottingham, United Kingdom The Riverside Group Full time

**Job Title**:Retirement Living Co-ordinator
**Contract Type**:Permanent
**Salary**:£25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)
**Working Hours**:37.5 hours per week
**Working Pattern**:Monday to Friday 9am - 5pm
**Location**:Whiteways Court, Nottingham & Hargreaves Court, Derby

**If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.**

**The difference you will make as a Retirement Living Co-ordinator**

This role is based across two retirement living schemes: Whiteways Court in Nottingham and Hargreaves Court in Derby.

You will be based at each scheme on different days of the week, for example Whiteways Court on Monday, Tuesday and Hargreaves Court on Wednesday, Thursday, Friday (dependent on rota).

The role also requires travel to visit customers at other schemes on a weekly basis, across Nottingham (Old Chapel Close and Brindley House) and Derby (Woodlands View), therefore we are looking for someone with a driving licence and access to a vehicle.

Working as part of a team committed to ‘best practice’ in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management and monitoring service level agreements with partners.

**About you**

We are looking for someone with:

- Driving licence and access to a vehicle
- Relevant experience of working with older and/or vulnerable people
- Good understanding of housing management
- Experience of managing relationships with partner agencies/organisationsFormal qualifications in housing, care or support would be an advantage

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

**Role Profile**

To facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with Riverside’s performance standards.

To provide an effective provision and delivery of services, facilities and housing management across a group of schemes.

Day to day monitoring of service level agreements with partners.

To be part of a staff team that is committed to ‘best practice’ in the social housing field

**Accountabilities**
- Ensuring occupancy targets are met, through lettings and refurbishments of properties.
- Meeting rent collection and arrears targets.
- To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc,
- Providing practical support and information to customers when entering the service and throughout their involvement with the service, e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
- Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
- Monitoring and reducing issues of anti-social behaviour within services.
- Clearly communicating customer responsibilities and tenancy compliance.
- Working with colleagues to maintain good links with the local neighbourhoods.
- Effectively using appropriate IT systems, including housing management systems and maintaining professional and timely records.
- To assess potential customers housing needs, in consultation with relevant agencies and the customer in terms of their suitability to access the service.
- To ensure that the company’s Health and S