Internal Sales

**Purpose of the Role**:
To drive/grow the sales within the branch.
To achieve excellent customer service.
To increase branch margin to help with profitability.
To identify new opportunities within the business to increase sales.
To communicate efficiently.
To build team ethos.
To adhere to internal processes and procedures.

**Key Responsibilities (but not limited to)**:Job Content / Principle Accountabilities & Objectives**

Answer telephone and take messages accordingly.
Achieve targets set by the business/management.
Cold call new customers to find out their requirements, identify our market and
offer our services/products.
Regularly contact existing customer to maintain the relationship and increase
sales.
Identify products that customer purchase that we can assist with.
Build strong working relationships with customers via the telephone to help
achieve sales growth for your branch.

Listen to customers questions and concerns, and provide answers and responses

Chase orders once quoted and ascertain what is required to win the order.
Provide information about products and services.
Send quotations to customers and record them on the system and/or in your day
book.
Place direct sales orders, manage delivery dates and always look for upselling
opportunities.
Take customer orders, process on the system and manage the stock availability.
Review or make changes to customer accounts.
Handle returns or complaints.
Record details of customer contacts and actions taken.
Refer customers to supervisors or more experienced employees.
Identify when an Area Sales Manager may be required to call on customers and
pass their details across.
Meet on time in full requirements for customer orders.
Liaise with customers for any amendments or changes to their orders.
Send customer acknowledgements for acceptance.
Liaising with other departments within the business.
Filling in reports where required for daily activity.
Keep pricing folders up to date and notify customers of all relevant price
increases.
Attend training sessions to adapt skills within the business.

**Internal Sales/Customer Service - Job Description**

Demonstrate Flexibility and team-working to improve efficiency and overall
effectiveness.

Resource / Information Management

Good at information seeking and handling.
Provide information / feedback for action towards meeting departmental
objectives.

Personal Management

No direct report.
Create, maintain and enhance effective working relationships with customers,
suppliers and colleagues, both within the department and throughout the
company.
Operate to high moral and personal standards.
Assist in the development of the business.
Provide feedback on work performance of individuals.
Develop oneself within the job.
Maintain and enhance effective working relationships with one s peers, work
colleagues and customers.

Job Content / Main Tasks

The jobholder reports to the Branch Manager and Assistant Manager in his
absence.
The job holders main tasks are to:
Drive sales and margin for the branch by regularly cold calling new and existing
customer base.
Sales order processing, quotations and purchasing.
Offer excellent customer service.
Maintenance of effective working relationships is essential.

Health and Safety Responsibilities

Report any new misses to Senior Management.
Report any accidents to Senior Management.
Being responsible for his/her own safety.

Working Environment

Located in Warrington, the depot has a warehouse, office accommodation, a vehicle yard
and car park providing building products direct to sites. The office department functions 5
days per week. Operating a distribution network throughout the UK.

Person Specification

Attributes Essential Desirable

Experience in Customer Service, sales and

Experience background in Construction

Be literate and numeric

Excellent interpersonal skills and ability to communicate at all levels

Working in a fast paced environment

**Internal Sales / Customer Service Job Description**

Good organisational skills and able to manage multiple tasks
Strong customer focus with the ability to deal with arising issues
Able to complete paperwork
Computer literate
Excel is necessary

Personal qualities

Reliable, personable and approachable
Clean appearance
Attention to detail
Ability to work on own and self manage
wisely to the benefit of the business whilst being a team player
Ability to think quickly, problem solve and make decisions
Excellent time keeping
Man management skills
Good communication and analytical skills
Can work to deadlines

Pro Active with a Can Do Attitude

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£28,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Sales, Retail & Customer Support Occupations: 1 year (preferred)

Work Location: In person