Call Handler

2 weeks ago

Belfast, United Kingdom MB Group Full time

Fantastic opportunity to become a Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.

As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Call Handler will be responsible for providing excellent customer service to the policyholder during their first contact with the insurance company.

In return, the Call Handler will expect a salary of up to £23,000, 26 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover and life assurance at 4 x your annual salary.

**Role & Responsibilities**:

- Being the first point of contact to policy holders making an insurance claim
- Providing outstanding customer service and putting the customer at the centre of everything
- Data entry and general admin duties
- Building strong professional relationships with team members and other areas of the business

**Skills & Requirements**:

- Inbound and outbound call handling experience is imperative
- Team player with the passion for helping others
- Proactive, with the ability to work with initiative
- Able to work as part of a team to ensure client SLAs are met

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Life insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- inbound and outbound phone handling: 1 year (required)

Work Location: Hybrid remote in Belfast

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