Customer Service and Sales Support Administrator

1 week ago

Bristol, United Kingdom BES Healthcare Ltd Full time

**Role**

The Customer Service and Sales Support Administrator’s role is to support the company’s sales processes by conducting administrative activities at the Company’s head office.

**About us**

BES Healthcare Ltd is a small business in Bristol. We are professional, innovative, and our goal is to BES Healthcare specialises in providing market-leading services, assistive technology and equipment sourced from around the world to improve directly or indirectly the health of individuals across the UK..

Our work environment includes:

- Growth opportunities
- Casual work attire
- On-the-job training
- Flexible working hours
- Safe work environment
- International workforce
- Work-from-home days
- Relaxed atmosphere

**Role Specific Responsibilities and Duties**
- Ensure customer requests and orders are processed and concluded in a timely manner to our customers’ satisfaction.
- Handle customer complaints and problems in a professional, timely, and courteous manner
- Carry out daily activities in line with the Company’s policies, procedures, and processes, updating appropriate records and performing appropriate transactions.
- Support field-based sales and support staff in their roles

**General Responsibilities and Duties**
- Maintaining a high level of professionalism at all times
- Taking equal responsibility in identifying skill and knowledge shortcomings and suggesting ways to address these shortcomings.
- Taking equal responsibility for improving the Company’s processes
- Keeping management informed of any significant issues or changes in any areas in which you are working.
- Engage with and promote the company’s brands through social media platforms for business use.

In addition to the main duties there may from time to time also be other job-related tasks that will need to be actioned by you to support the running of the Company. These duties will form a less significant part of the role.

Success in this role will be measured by your ability to satisfy our customers’ needs in an efficient and effective manner, and your ability to accurately follow and improve the company’s processes.

**Skills**

You need to have or to develop skills and be proficient in the following areas:

- Attention to detail and elevated levels of accuracy.
- Remain calm under pressure.
- Excellent communications skills
- Problem solving and complaint handling skills.
- Prioritise workload and work effectively.

**Behaviour**
- Act in a professional and friendly manner to customers
- Be supportive of field-based colleagues.
- Have personal drive and self-discipline.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

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