Customer & Sales Support Administrator

1 week ago

Bristol, United Kingdom Ezi Klamp Systems Ltd (Part of Modsafe) Full time

We are seeking a dynamic and customer-focused individual to join our team as a Sales and Customer Support Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, process orders, produce quotations, and assist the sales team with various tasks. Your ability to communicate effectively, manage multiple tasks, and maintain a positive attitude will be key to your success in the hard working yet rewarding atmosphere at Modsafe

**Key Responsibilities**:

- **Answering Phone Calls**: Handle incoming calls promptly and professionally, addressing customer inquiries and directing calls to the appropriate departments.
- **Processing Customer Orders**: Accurately process customer orders, ensuring all details are correctly entered into the system and orders are fulfilled in a timely manner.
- **Producing Quotations**: Prepare and send quotations to customers based on their requirements
- **Sales Team Support**: Collaborate with the sales team by passing on contacts, assisting with requests, and providing administrative support to help achieve sales targets.
- **Customer Relationship Management**: Maintain and update customer records in the CRM system, ensuring all interactions are logged and information is up-to-date.
- **General Administrative Tasks**: Perform various administrative duties as needed to support the smooth operation of the sales and customer service departments.

**Skills required**:

- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM systems is a plus.
- A positive attitude and a willingness to learn.

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 01/11/2024

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