Customer Service Advisor
2 days ago
As first point of contact for our customers, your ability to think on your feet, stay calm under pressure and provide practical solutions to problems quickly and confidently is essential.
Working within our Roadside Assistance Team you will be **covering shifts on a 24/7 basis**, therefore flexibility is key. So, if you enjoy looking after customers in stressful situations, can show empathy and understanding for those experiencingproblems at the roadside, this could be the role for you. The role involves the following duties:
**You will need to live within an easy commute to East Croydon (within 5 miles)**
**Hours**
Due to the nature of the role, you will be working shifts which can start as early as 06.30 and finish as late as 2am. You will also be required to work some night shifts and bank holidays.
**The role**:
- To provide a prompt and courteous service in line with client expectations
- Ensure first class customer care at every opportunity
- To proactively respond to assistance calls by advising clients with minor technical queries and providing solutions
- To provide real time file management in the most efficient and cost-effective manner
- Co-ordinate all aspects of the assistance to ensure all services are provided at the agreed time and that the customer is kept fully appraised of the progress
- The ability to learn new complex computer systems
- Working experience of using Microsoft packages
- Good standard of education including English & Maths GCSE or equivalent
- Fast and accurate keyboard skills
- Good UK geographical knowledge
- Telephone based customer service experience within a highly regarded customer service environment
- Ability to deal with customers empathetically in stressful situations
- Have a 'can do' attitude always putting the customer first
- Experience of working on a shift basis and understand the importance of time keeping
- If you drive and have an interest in cars - all the better
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