Administration Assistant

2 days ago

Morpeth, United Kingdom Mental Health Matters Full time

**Hours**: 37.5 hours per week. Full and part-time positions are available. Salary: £22,383 per annum, pro rata (comparable to NHS AFC Band 2) Based: Morpeth, with the flexibility to travel and work from other locations within Northumberland, as necessary. About us Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services.

We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. NHS Talking Therapies Northumberland is a partnership between Mental Health Matters and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success.

About the role The post holder will work within the NHS Talking Therapies service and is required to provide a full range of administrative support to the service. Our admin team are the first point of contact for clients, providing a warm and professional introduction into our service. Clients have shared feedback with us on how important this first contact was to them. Our Admin team support the whole-service delivery on a day to day basis, from referral through treatment and into discharge.

They liaise with clients, family members therapists, managers and other healthcare professionals. The team take calls, process referrals, manage incoming and outgoing mail and greet visitors into our buildings. They support therapists by booking in initial assessment appointments and ensuring that therapy-related materials are sent promptly to clients. About you Our admin team are passionate about supporting our clients and providing the best service to the people of Northumberland.

We are looking for a confident individual, who has an excellent level of accuracy and attention to detail. Our team work to a shift pattern, but also understand the need for flexibility to cover alternative shifts during annual leave and periods of sickness for other members of the team. The team work most often from an agreed base but do travel to and work from other sites within Northumberland, as required. What we offer In return, MHM offers excellent training and development opportunities, flexible working (where appropriate), 27 days annual leave per annum/pro rata, plus statutory holidays and a 5% contributory pension scheme.

MHM is an Equal Opportunities Employer.

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